Senior Solution Architect – Agentic Sales Technology

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About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We're looking for a Senior Solution Architect who operates at the intersection of deep business process intuition and hands-on agentic engineering. This is a senior individual contributor role operating at director level — you will be a hands-on technical leader who builds, ships, and influences at scale without relying on organizational authority. You will not have direct reports, but your impact will be felt across an architecture organization. You think strategically and execute rapidly, often in the same week. The core mandate of this role is incremental transformation of prospect management — from lead generation and qualification through lead management and opportunity progression. This pipeline was architected for human-scale workflows, and the business expectation is clear: rapidly layer in new agentic tooling (Salesforce on Salesforce), measure impact, innovate, and iterate. You won't be rebuilding from scratch — you'll be threading intelligent agents into a live, complex system while keeping it moving. That requires as much judgment as it does technical skill. Wherever there is an opportunity to apply agentic AI to transform a business process, your first question on every engagement is always: does this process make sense before we agentify it? You'll bring coherence to a multi-technology landscape where multiple agentic tools are being implemented simultaneously — ensuring that buyer engagement agents, conversational sales agents, and the underlying CRM and routing infrastructure form a coherent, observable, and scalable whole. This role sits at the intersection of three organizational pillars — Sales Technology, Digital Marketing, and Data Solutions — and operates as a key architectural partner across all three. You will be accountable for E2E outcomes while holding direct responsibility for the architectural and technology components that live in CRM. Strong cross-pillar collaboration is not optional; it's how this role delivers. This role oscillates between two modes. In fast-twitch mode, you're supporting small, focused squads — simplifying the process, and getting a working prototype in the hands of users within days, making key architectural decisions that set the squad up for delivering a successful business outcome. You're not waiting for alignment; you're generating it through working software. In slow-burn mode, you're providing early architectural points of view on complex enterprise systems that don't fit the fast-twitch pace model — influencing the direction of large, integrated programs where the cost of getting the architecture wrong compounds over time. Strategic thinking and rapid execution are both required; this role demands you bring both, calibrated to the situation. You'll work across initiatives of varying scale and complexity — from focused two-week sprints to multi-quarter enterprise programs — and your job is to bring the right architectural posture to each one.

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