Jobs / United States / Ebay INC
L2 Support Lead Engineer
Ebay INC · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 478 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 314 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Ebay INC paid sponsored hires in similar roles176 certified filings for “MTS 1, Software Engineer” (Software Developers) in CA: $186k–$240k, median $211k. Most were filed at wage level III (46%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. The pay stated here ($98,000 - $130,800) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Ebay INC
The US Department of Labor certified 478 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 314 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Ebay INC →
About the role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. *This role cannot offer any sort of visa sponsorship.* About the team and the role: We are looking for a highly motivated L2 Support Lead (MTS 1) Engineer with strong automation expertise to join our engineering team. This role will provide advanced production/application support, drive automation initiatives to reduce manual effort, and improve system reliability and operational efficiency across business-critical platforms. Experience with AI-powered tools and intelligent automation is a strong plus. Experience with Call Center / Contact Center technologies is highly desirable. What you will accomplish: • Provide L2 production support for customer-facing and internal business-critical applications. • Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations. • Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence. • Design and implement automation solutions to reduce operational toil and improve MTTR. • Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows. • Support and maintain contact center platforms and integrations. • Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents. • Participate in on-call rotations and ensure SLA compliance. • Drive continuous improvement of support processes and platform stability. What you will bring: • 5+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles. • Strong scripting or programming skills (Python, Java, Shell, or similar). • Experience building or maintaining automation frameworks. • Experience with REST APIs, batch jobs, and integration-based systems. • Hands-on experience with monitoring and observability tools. • Strong troubleshooting skills in high-availability environments. • Excellent communication and documentation skills. Preferred Qualifications (Nice to Have) • Experience with Call Center / Contact Center platforms such as: • Genesys Cloud • IVR systems • ACD routing and call flows • Workforce management integrations • Experience leveraging AI tools (LLM-based assistants, automation bots) for: • Incident triage • Log summarization • Code review or generation • Predictive alerting • Cloud platform experience (AWS/GCP/Azure). • CI/CD and DevOps exposure. • Knowledge of SQL/NoSQL databases. • Experience in performance troubleshooting and load analysis. What We’re Looking For • A proactive engineer who prefers automation over repetitive manual tasks. • Someone who can move from reactive support to building self-healing systems. • Comfortable operating in complex, high-scale contact center environments. • A strong collaborator with clear communication skills. *This role cannot offer any sort of visa sponsorship.* Additional Details The base pay range for this position is expected in the range below: $98,000 - $130,800 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The