Jobs / United States / Workday INC
Senior Manager, Product Management - Business Technology GTM | Customer Support
Workday INC · 🇺🇸 USA, CA, Pleasanton
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 255 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 103 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Workday INC paid sponsored hires in similar roles3 certified filings for “Product Acceleration and Optimization Advisor” (Project Management Specialists) in CA: $126k–$138k, median $126k. Most were filed at wage level I (67%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Workday INC
The US Department of Labor certified 255 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 103 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Workday INC →
About the role
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday’s Business Technology GTM organization is building an AI-first support experience. Partnering closely with Workday’s Customer Experience (CX) team, we transform AI strategy into proactive self-service, smarter routing, faster issue resolution, and measurable outcomes for our enterprise customer support operations. The goal of this role is to define and lead teams to implement an end-to-end solution strategy across the Workday Customer Support value stream,. This strategy will thread together Workday products, custom solution innovations and third-party technology to build a best-in-class solution, driving differentiated business value and delightful user experiences. This position is an essential member of the Leadership team, reporting to the Senior Director, Business Technology GTM. About the Role We are seeking a Senior Manager, Product Management, to own the AI product strategy, roadmap, and end-to-end delivery of our Customer Support business applications. This role spans the complete customer support lifecycle—from intake, triage, and SLA management to resolution, customer onboarding, and tenant lifecycle processes. You will guide technical design, backlog prioritization, and delivery quality while leading a cross-functional team of Architects, Technical Product Owners, Business Systems Analysts, and Developers in a SAFe Agile model. Key Responsibilities • Strategy & Roadmap: Own the multi-year AI product roadmap aligned with enterprise support outcomes and business strategy. Track key metrics including deflection, containment, resolution times, and CSAT. • AI Innovation & Governance: collaborate with Business Technology AI & Architecture to define frameworks for AI evaluation, quality, and responsible AI standards. Partner with Architecture on build-vs-buy decisions • Delivery Execution: Lead technical feasibility assessments, sprint planning, and backlog refinement for AI Pod development teams. Co-own design documentation and backlog prioritization with the Business Process Owner. • Team Leadership & Stakeholder Management: Direct and mentor a multidisciplinary team. Partner with executive leaders across Business Technology, CX, and Products & Technology to define and implement an innovative AI-first Customer Support strategy and roadmap . • Use data to uncover areas within the business to drive performance, unlock value and improve execution. • Define and implement a scalable framework to track core business metrics related to the product. About You Basic Qualifications: • 10+ years in IT product management, business systems, or enterprise pla