Sr Principal Product Manager, Customer Zero

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Customer Zero team sits at the intersection of Product & Technology (P&T), Workday on Workday (WoW), and Workday's business functions (Finance, Legal, People & Purpose). WoW runs Workday's own instance and has dedicated Product Managers who each own a specific product area — Core HCM, Finance, PATT & Benefits, and more — driving the vision, strategy, and roadmap for the systems Workmates use every day. P&T's Agent Factory and product teams build the underlying platform and agents (Sana, Self-Service Agent, Evisort, and others). The business functions are the real end users whose day-to-day pain points and workflows are the richest source of product truth available anywhere. Customer Zero exists to connect all three groups so that what we learn from running Workday on Workday directly and rapidly shapes what we ship to customers. About the Role The Sr Principal Product Manager, Customer Zero is the connective layer that keeps this three-way partnership moving. While WoW's product managers each own their own product's roadmap, this role does not own a single product area — it operates across all of them, functioning day-to-day as a program lead even though the title sits at the Product Manager level. Role Responsibilities: • Serve as the primary point of coordination between WoW's product managers, P&T's engineering and product teams (including Agent Factory), and business function leaders — ensuring each side has visibility into the others' priorities, blockers, and timelines. • Own the Customer Zero operating cadence — monthly executive updates, scorecards, and cross-functional workshops — that sits above and pulls together the individual roadmaps each WoW product manager separately owns. • Consolidate feedback surfaced by WoW's product managers and business users into structured, prioritized requests for P&T, making sure the right owning teams are looped in rather than working the same issue in parallel. • Lead/support major internal pilots and company-wide rollouts (e.g., new Sana releases), coordinating timing, eligibility, and change communications across WoW, P&T, and the business — without owning the underlying product. • Own change enablement and adoption for Customer Zero initiatives: build and drive enablement playbooks, run trainings and onboarding sessions, produce FAQs and pop-up communications at launch, and ensure Workmates actually adopt what's shipped — not just that it ships. • Act as a catalyst for change within our own team, pushing WoW/BT itself to adopt Customer Zero practices and mindsets — holding the team accountable to its own commitm

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