Principal Managing Partner

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Our Global services team is strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for a portfolio of Workday's customers. About the Role The Managing Partner (MP) is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The MP will orchestrate developing and maintaining executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their Success Plan, and encouraging an effective reference motion. Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development. Areas of Responsibility • Advocate for assigned customers across Workday • Orchestrate resources to fulfill Workday’s obligations under a Success Plan • Promote a remarkable experience that smooths future renewals • Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings • Develop and sustain customer executive relationships • Maintain accurate contact records of customer interactions in CRM software • Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer • Serve on and actively participate in customer steering committee meetings • Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues • Receive concerns from customer executives and coordinate workmates to resolve the situation • Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes • Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan • Engage the appropriate workmates to support account planning and feature adoption strategies • Seek customer stories and champions who will speak with prospective customers About You Basic Quali

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