Lead Product Manager Technical

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About the role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Product Manager Technical Overview: The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services which maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security related events, through data driven insights and investigative intelligence, promoting balance, integrity and security across Mastercard’s multi rail ecosystem. We are looking for a high-energy, detail-oriented and customer obsessed Lead Product Manager Technical to join team that will be tasked to build Mastercard customers onboarding platform. Responsible for the analysis, design, development, and delivery of software solutions Defines requirements for new applications and customizations, adhering to standards, processes and best practices. Role: What’s it all about and what we expect you to do day to day? • Be customer obsessed: Develop & provide the organization with a deep appreciation for customer needs, the ecosystem, and the key market dynamics. • Set the vision: Lead multiple teams in adoption of lean product management practices: Define, establish, and continually refine a domain product vision & objectives, establish a product charter, and create and maintain a domain roadmap. • Define requirements: Translate product requirements into clearly defined epics, features, and stories with clear & measurable outcomes, ensuring mutual understanding. • Manage strategic alignment across teams: Working with product owners with each scrum team, ensure backlogs are properly prioritized and refined according to anticipated business value & measurable outcomes. • Agile Mindset: Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user story. • Lead the design and build of the product with engineering: Work closely- as one agile team- across a product domain. • Work across cross functional teams: Work with cross functional teams to plan work, understand dependencies, and minimize time to market and errors. • Oversee delivery and testing of product features (e.g., serving and enabling scrum teams) • Manage the operation: Own the overall health and “run” of your domain. Escalate critical operational issues to Real Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams. • Measure outcomes & seek continuous improvements: Evaluate & seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback and incorporate this information into the future launch plans. All About You: • 5+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases. • Experience in Lean Product management and Lean management principles and practices. Can deliver hig

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