Jobs / Singapore / Mastercard International Incorporated
Manager, Product Management, ALM
Mastercard International Incorporated · 🌍 Singapore
Sponsorship verdict
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Sponsor Radar — Mastercard International Incorporated
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, ALM Reporting to the Director – Regional Product Management (Account Level Management), this person is part of a collaborative team that drives commercialization of Mastercard's key value-added services in Core Payments enabled by the Account Level Management Platform. This Manager is the regional operational owner for all services enabled by Account Level Management (ALM), including but not limited to Product Graduation Plus, Enhanced Value, World High Value, Small Business Spend Processing, Affluent Shortfall and Commercial B2B Rate Manager. Where the Director sets regional product strategy, commercial direction and market prioritization, this Manager is accountable for converting that direction into launched, approved and operational capability in each market. They will be the expert on the technical specifications, enrolment constructs, pricing governance processes and implementation requirements that ALM services depend on, and will drive these to completion in partnership with Regional Product, Global Product, Pricing, BizOps and in-market teams. This Manager will prepare the business cases and approval submissions the region requires, drive issuer on-boarding and launch readiness end to end, resolve operational issues as the region's first point of escalation, and build the repeatable processes and documentation that allow ALM to scale across Asia Pacific. Job Responsibilities • Operational subject matter expert for ALM services, including but not limited to: Product Graduation Plus, Enhanced Value, World High Value, Small Business Spend Processing, Commercial B2B Rate Manager, Affluent Shortfall — covering qualification criteria, product code mapping, enrolment and subscription constructs, tenure mechanics and account-level processing behaviour. • Responsible for market readiness and launch execution of ALM services within the region: launch scope, issuer eligibility and classification, enrolment waves, opt-in and opt-out management, and readiness tracking across issuer, market, operational and technology workstreams. • Prepare and drive regional pricing and approval submissions end to end, including proposal documentation, business cases, opportunity sizing, revenue projections and pricing narratives; manage assessment lead times and sequence alignment across Pricing, Interchange, Finance, Legal & Regulatory, Country Management and Global Product so approval timelines hold. • Facilitate customer on-boarding by guiding issuers through enrolment, platform access provisioning, participation activation, file exchange set-up and validation testing, and by supplying the documentation required to clear customer-side information security, data sharing and internal governance reviews. • Serve as the region's first point of escalation for ALM operational issues — including file rejections, provisioning and permission failures, reporting access and product code or account-level processing anomalies — driving each to root cause with Global Product, BizOps and engineering, and closing the loop with the customer. • Validate post-launch product performance, confirming graduation outcomes, product code changes and correct application of agreed rates through sample and transaction-level t