Jobs / Mexico / Mastercard International Incorporated
Site Reliability Engineer, Data Protection
Mastercard International Incorporated · 🌍 Mexico City, Mexico
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Sponsor Radar — Mastercard International Incorporated
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Site Reliability Engineer, Data Protection Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Mastercard’s enterprise storage team is looking for a senior site reliability engineering to help advance our SRE capabilities across our data protection platform with a focus on the Commvault backup suite, CHEF automation, AI implementation, and backup storage technologies from VAST Data, NetApp, Oracle ZFS, and Dell/EMC Data Domain. • This individual will work closely with technology support teams and application teams to build monitoring and automation solutions to improve the application and infrastructure availability. • Key questions for viable candidates: 1. Have you resolved a complex application availability issue with monitoring and automation? 2. Are you a self-starter with minimal direction and guidance? 3. Have you ever been part of a team with diverse skills and experience located in different geographical locations/time zones? Responsibilities • Provide ongoing support, implementation, and continuous improvement of the Commvault data protection environment to ensure operational stability, performance, and alignment with business requirements. • Represent enterprise storage team in project meetings and provide advice, status, training, and technical support • Administer, support, and maintain enterprise Monitoring tools in a multi-tier storage environment • Build Automation solutions using available tool sets and scripting languages (Ansible, Bitbucket, CHEF, Jenkins) • Maintain design and support documents for all built solutions and processes • Troubleshoots networking, Unix/Linux systems, and applications to identify and correct malfunctions and other operational problems utilizing associated Linux and UNIX command line and management tools. • Work with our customers to understand the monitoring and automation requirements and implement solutions using available tool sets and scripting languages • As new technologies emerge and impact our environment, learn about these technologies very quickly and resolve any problems involved in integrating new technologies. • Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems. • Thorough, adhering to critical processes even under stress • Support business disaster recovery procedures for assigned areas of responsibility. • Accurately document duties and procedures to aid the department in cross-training and absentee coverage • Work with technical engineering teams to manage and improve processes All about you: • Fluent English communication skills, both written and verbal, with the ability to effectively colla