Director, Controls and Technology Risk Intelligence

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About the role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Controls and Technology Risk Intelligence Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Director, Controls will lead the development, operation and continuous improvement of the First Line Controls capability across Real-Time Payments International (RTPI), ensuring a robust, effective and sustainable control environment aligned with the Operational Risk & Controls (ORC) framework. Role This role is accountable for strengthening controls governance, testing, monitoring and issue management, providing clear insight into control effectiveness and ensuring material control weaknesses are identified, understood and sustainably addressed. Working closely with Risk, Product, Engineering, Architecture and Operations, the Director will champion Control by Design and drive greater use of data, automation and AI to deliver more efficient, continuous and forward-looking assurance. Key Responsibilities • Controls Strategy & Governance: Lead and continuously improve the Controls capability, ensuring alignment with the ORC framework, effective reporting, appropriate escalation and sustainable remediation of control deficiencies. • Control Lifecycle Management: Oversee the end-to-end control lifecycle, including control design, ownership, operation, testing, monitoring, reporting and remediation. • Control Testing & Insight: Lead a risk-based control testing programme that provides clear insight into control effectiveness, material weaknesses and emerging themes. • Control by Design: Partner with Product, Engineering and Architecture to embed effective, proportionate and testable controls into technology, products and processes from the outset. • Automation & Continuous Monitoring: Drive greater use of data, engineering telemetry, automation and AI to support continuous, exception-based and forward-looking control testing. • Issues & Remediation: Ensure control deficiencies are clearly articulated, appropriately tracked and remediated in a sustainable and timely manner. • Business Partnership: Build strong relationships across Product, Engineering, Operations, Risk and Assurance teams, providing practical advice and constructive challenge to senior stakeholders. • People Leadership: Lead and develop a high-performing Controls team, building capability, accountability and a culture of continuous improvement. All About You Essential experience and capabilities: • Significant experience in controls, risk management and the three lines of defence model, ideally within technology, payments or financial services. • Strong knowledge of the end-to-end control lifecycle and how i

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