Jobs / Mexico / Mastercard International Incorporated
Vice President, Account Management
Mastercard International Incorporated · 🌍 Mexico City, Mexico
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Account Management Overview: The Vice President, Account Management, Mexico is responsible for leading a cluster of strategic client relationships across the Mexican market, driving revenue growth, customer retention, business expansion, and executive engagement. This role serves as the primary leader for a portfolio of key accounts and is accountable for delivering commercial objectives while strengthening long-term partnerships. The VP will lead a team of Account Directors and Account Managers, working closely with cross-functional stakeholders across Sales, Product, Marketing, Customer Success, Risk, Finance, and Operations to develop and execute account strategies that create value for clients and the organization. Role: Strategic Account Leadership • Own the performance and growth of a portfolio of strategic accounts within Mexico. • Develop and execute multi-year account plans aligned with client priorities and organizational objectives. • Build trusted advisor relationships with C-suite executives and key decision-makers across client organizations. • Identify opportunities to deepen partnerships, increase wallet share, and drive client loyalty. • Ensure consistent execution against client business plans and strategic initiatives. Revenue Growth & Business Development • Deliver revenue, profitability, and market share objectives across the assigned account portfolio. • Drive cross-sell and upsell opportunities across products, services, and solutions. • Lead commercial negotiations, renewals, and contract expansions. • Develop a robust pipeline of growth opportunities and ensure disciplined execution. • Monitor industry trends, competitive dynamics, and client priorities to identify new business opportunities. Client Relationship Management • Serve as the executive sponsor for key client relationships. • Lead regular business reviews and strategic planning sessions with senior client stakeholders. • Ensure high levels of client satisfaction, retention, and advocacy. • Proactively identify and resolve client challenges by coordinating internal resources. • Establish governance models and executive engagement plans for priority accounts. Team Leadership • Lead, coach, and develop a high-performing account management team. • Foster a culture of accountability, collaboration, customer centricity, and continuous improvement. • Set clear performance objectives and provide ongoing coaching and career development. • Ensure effective resource allocation and talent development across the portfolio. Cross-Functional Collaboration • Partner with Product, Marketing, Sales, Customer Success, Operations, and Finance teams to deliver client outcomes. • Champion client needs internally and influence product and solution development. • Coordinate executive-level engagements and strategic initiatives across the organization. • Drive alignment on growth priorities and client strategies. Market Leadership • Maintain a strong understanding of the Mexican market, competitive landscape, and industry trends. • Represent the organization at industry events, client forums, and executive meetings. • Contribute to broader market and business strategies through client and industry insights. All About You: • Bilingua