Jobs / United States / CVS Pharmacy INC
Customer Service Representative - Behavioral Health
CVS Pharmacy INC · 🇺🇸 47 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 191 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 217 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — CVS Pharmacy INC
The US Department of Labor certified 191 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 217 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for CVS Pharmacy INC →
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary : CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Training Schedule: • Monday–Friday, 10:00 AM–6:30 PM EST • Duration: 8 weeks Available Work Schedules (Post‑Training): • Must be able to work between the hours of 8am-8pm EST • Shift will be assigned after offer and subject to change at least once a year. Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: • Takes inbound calls from members and determines the quickest, most effective ways to answer member questions. • Creates an emotional connection with members by understanding and engaging them to champion their best health. • er records within the overall member management system • Provides introductory information and connects members with additional and appropriate benefits/external resources. • Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels. • Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts. • Sends outbound e-mails to members where and as needed. • Supports members with troubleshooting and deescalating where needed. • Escalates queries and concerns when it is deemed necessary. • Ensures that members are satisfied with products/services by handling complaints and inquiries. • Works with the customer service team to share solutions and processes. • Embodies the CVS Core values in each interaction. Required Qualifications: • 1-3 years of call center and/or customer service experience. • 1-3 years of healthcare and/ or medical insurance experience. • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs. • A private and confidential workspace free from distractions. • A hardwired connection is required (i.e., an Ethernet connection). • Time management skills to promptly respond to e-mails, call, and chat messages. • Active listening skills to effectively handle members who may be upset. Preferred Qualifications : • Background in mental health or human services. • Bilingual or multilingual skills. • Experience working from home in a remote role. • Associates degree Education : • A high school diploma or equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position fa