Jobs / United States / Humana INC
Associate Director, IT Service Desk
Humana INC · 🇺🇸 10 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Humana INC paid sponsored hires in similar roles3 certified filings for “Associate Director, Technology Solutions” (Computer and Information Systems Managers) in KY: $154k–$179k, median $162k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community The Associate Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Associate Director, Problem, Incident and Event Management requires a solid understanding of how organization capabilities interrelate across department(s). The Associate Director, IT Service Desk & Digital Workplace Support is accountable for operational performance across enterprise support services, including Service Desk operations, service escalation management, affiliate support integration, vendor governance, workforce planning, and service delivery optimization. This leader directs a hybrid support model consisting of internal associates and managed service providers and is responsible for achieving service quality, customer satisfaction, operational efficiency, and financial objectives. Key Responsibilities • Lead enterprise L1 support functions, including Service Desk Operations, Service Escalation Management, and affiliate support teams. • Provide leadership for a hybrid workforce consisting of internal associates and managed service partners supporting enterprise technology services. • Develop and execute strategies that improve support effectiveness, enhance associate experience, and optimize service delivery costs. • Drive support transformation initiatives, including AI-enabled support, automation, self-service adoption, knowledge management, Digital Workplace modernization, and workforce optimization. • Identify and execute shift-left opportunities that reduce reliance on higher-cost support tiers while improving resolution speed and customer outcomes. • Lead integration and consolidation efforts for affiliate and subsidiary support organizations into Humana's enterprise support operating model. • Provide executive oversight of managed service providers, ensuring vendor performance, service quality, contractual compliance, and attainment of business outcomes. • Lead vendor contract negotiations, renewals, commercial discussions, service expansions, and transition planning activities. • Partner with sourcing, procurement, and technology leaders to optimize vendor investments and identify opportunities for operational efficiencies and cost savings. • Oversee service transitions, organizational changes, and support model transformations while minimizing disruption to associates and business operations. • Establish operational governance, performance metrics, and continuous improvement programs that drive accountability and service excellence. • Leverage analytics and operational insights to inform strategic decisions and prioritize improvement opportunities. Use your skills to make an impact Required Qualifications • Bachelor's degree or equivalent combination of education and experience. • 8+ years of experience in IT operations, Digital Workplace, End User Support, Service Management, or related technology disciplines. • 5+ years of leadership experience managing operational teams, managers, vendors, or outsourced service providers. • Experience leading enterprise Service Desk, End User Support, Digital Workplace, or support operations organizations. • Experience managing large-scale vendor relationships and service delivery contracts. • Experience leading organizational transformation, service modernization, or operational improvement initiatives. • Demonstrated ability to influence leaders and stakeholders across complex organizations. • Strong analytical, financial, and operational management skills. • Experience utilizing metrics, reporting, and service performance data to drive business outcomes. Preferred Qualifications • Experience overse