Jobs / United States / Humana INC
Supervisor, Consumer Engagement
Humana INC · 🇺🇸 11 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community As a Supervisor, Consumer Engagement within the CWP Rx Enrollment segment, you will lead a team of associates dedicated to guiding members through pharmacy benefit education, enrollment, and activation. You are responsible for driving employee engagement, coaching for excellence, and ensuring a seamless member experience when transitioning from retail to mail-order pharmacy services. This role is pivotal in supporting strategic initiatives that enhance consumer satisfaction, optimize utilization of pharmacy resources, and contribute to Humana’s Bold Goal of improving health outcomes. This position requires strong communication skills, emotional intelligence, a passion for growing talent, and making informed decisions that improve convenience and support better health outcomes. Key Responsibilities: Team Leadership & Coaching: • Supervise, motivate, and develop a team of Consumer Engagement associates to deliver high-quality service and meet performance targets. • Foster a culture of engagement, collaboration, and continuous improvement, celebrating successes and promoting Humana’s values. • Provide regular feedback, conduct performance reviews, and facilitate training opportunities. Operational Excellence: • Oversee day-to-day operations related to member education, engagement, and mail-order pharmacy enrollment activities. • Ensure adherence to established guidelines, protocols, and compliance standards across all team interactions. Member Experience & Advocacy: • Support team members in delivering empathetic, solution-oriented service to members, ensuring their needs are accurately assessed and addressed. • Guide associates in using motivational techniques and personalized approaches to help members make informed choices about their pharmacy benefits. Strategic Initiative Support: • Coordinate team participation in special projects, campaigns, and seasonal events such as Annual Enrollment Period (AEP) • Collaborate with management, QA, and cross-functional partners to implement new initiatives, share insights, and drive innovation. Quality & Compliance: • Monitor call quality, conversion rates, and campaign outcomes; identify areas for process improvement and implement solutions. • Hold team members accountable for following established policies, scripting protocols, and confidentiality requirements. • Ensure consistent execution and delivery of service across the segment. Use your skills to make an impact Required Qualifications • High school diploma or equivalent required • 2+ years Supervisory experience in customer service, consumer engagement, pharmacy benefit, healthcare or related operational roles. • Must reside in one of the following approved WAH state locations: AZ, TX, FL, OH, NC, KY, IN, CO, OK, TN, VA. • Meet all Work at Home (WAH) eligibility requirements including but not limited to: Ability to provide & maintain satisfactory internet speeds (set by Humana), and separate workspace to perform job duties without distraction. • Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals. • Proficiency in Microsoft Office Programs: Word, PowerPoint, Excel • Commitment to operational excellence and continuous improvement. • Demonstrated ability to motivate teams and drive engagement. • Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications • Associate's or Bachelor's Degree • Strong communication, coaching, and problem-solving skills. • Familiarity with pharmacy benefit offerings, mail-order processes, and member advocacy. • Experience leveraging technology platforms, Genesys, Verint, Workday, or digital engagemen