Jobs / United States / 3M Company
Customer Service Representative (Japanese Speaker)
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: As a Customer Service Representative (Japanese Speaker) with 3M GBS , you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution. This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move. What You’ll Experience in This Role As a Customer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey. You’ll work with global customers and collaborate with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience. What You’ll Do • Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution. • Communicate with customers in your designated language and in English. • Collaborate with global teams to improve service delivery and customer experience. • Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services. • Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements. What You’ll Gain • Global customer experience and cross-functional business exposure. • Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working. • A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun. • Career growth with 3M, a global science company making meaningful impact. What We’re Looking For • Proficiency in the English and Nihongo languages (speaking, listening, writing, and reading) are required • Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field. • Communicate clearly, solve problems effectively, and keep the customer at the center. • Are detail-oriented, adaptable, curious, and willing to learn how global business works. • Have ERP experience, which is an advantage but not required. Build a Career with Purpose at 3M At 3M , science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more. Be part of a team that values respect, collaboration, learning, recognition, and meaningful work . We celebrate wins, support each other, work across cultures, and make time to enjoy the journey. Build global experience, support customers around the world, and grow your career with 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work h