Jobs / United States / 3M Company
Customer Issue Resolution Analyst (French Speaker)
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: As a Customer Issue Resolution Analyst (French Speaker) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution. This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move. What You’ll Experience in This Role As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience. What You’ll Do • Own and resolve customer issues across the Order-to-Cash journey. • Investigate concerns, identify root causes, and drive the right next steps. • Communicate with customers in your designated language and in English. • Work across global teams to solve issues and improve the customer experience. • Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective. What You’ll Gain • Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services. • Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working. • A respectful, collaborative culture where teams support each other, celebrate wins, and have fun. • Career growth with 3M, a global science company making meaningful impact. We’re looking for: • Proficient in the English and French language (speaking, reading, writing, and listening) • Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field. • Communicate clearly, solve problems effectively, and keep the customer at the center. • Are detail-oriented, adaptable, curious, and willing to learn how global business works. • Have ERP experience, which is an advantage but not required. Build a Career with Purpose at 3M At 3M , science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more. Be part of a team that values respect, collaboration, learning, recognition, and meaningful work . We celebrate wins, support each other, work across cultures, and make time to enjoy the journey. Build global experience, solve real challenges, and grow your career with 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M