GBS Process and Analytics Services Senior Director

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About the role

GBS Process and Analytics Services Senior Director Location: Warsaw Hybrid Model: 3 days per week from office   At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person. The GBS Process & Analytics Services(PAS) Senior Director serves as the business-facing element of an enterprise-wide delivery function within the Global Business Services (GBS) organization. This pivotal role coordinates the delivery of enterprise services for a specified Senior Executive Team (SET) area, ensuring that services are aligned and embedded into the customer strategy. The Process & Analytics Services Senior Director will be assigned to R&D SET area and supports Functional Business Partners in pitching new and expanded scopes for GBS delivery, while managing resource projections, work allocation, and team management. They ensure teams possess the right functional knowledge, capabilities, and training. As the point of escalation for enterprise services within their functional area, the Enterprise Lead makes clear commitments and drives resolution to maintain service excellence  The GBS PAS Senior Director is responsible for defining the approach to the SET assigned and accountable for all the service delivered by GBS PAS. The GBS PAS Senior Director has dotted line to the GBS LT member which coordinates the strategy for the assigned SET area. The role leads the functional knowledge in GBS PAS and in collaboration with the business domain experts will understand the needs and shape services and solutions that enables the business to create value.   The GBS PAS Senior Director sits on the GBS Process & Analytics Services Leadership Team and influence the strategy for the full Enterprise Service. T he role holder will be accountable for:  • Coordinating the delivery of enterprise services for a specified SET area, ensuring alignment with customer strategies.  • Supporting Functional Business Partners in pitching new and expanded service scopes to clients.  • Delivering a set of functionally aligned deliverables for an Enterprise Service embedded into the customer strategy.  • Managing resource projections, recharges, work allocation, and team management to optimize GBS PAS service delivery to the SET are in scope.  • Ensuring teams have the necessary functional knowledge, capabilities, and training to meet service commitments.  • Acting as the point of escalation for enterprise services for their functional area, resolving issues promptly.  • Making clear commitments to stakeholders and driving resolutions to maintain high service standards.  • Collaborating with GBS leadership to enhance service offerings and identify opportunities for process improvements.  • Monitoring performance metrics and implementing strategies to improve service delivery and customer satisfaction  • Become the trusted partner for setting the Process and Analytics strategy for the customer function.  Education, Qualifications, Skills and Experience Essential: • Proven experience in a business partnering role within a shared services or GBS environment:  • Strong coordination and project management skills with the ability to manage complex service delivery functions.  • Excellent communication and stakeholder management skills, with the ability to influence and drive strategic initiatives.  • Experience in resource management, including work allocation and team development.  • Ability to make clear commitments and effectively manage escalations to resolution.  • Strong analytical skills an

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