Jobs / United States / Sanofi US Services INC
Customer Experience Program Manager
Sanofi US Services INC · 🇺🇸 Morristown, NJ
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 29 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Sanofi US Services INC paid sponsored hires in similar roles1 certified filing for “Business Analyst Manager” (Management Analysts) in NJ: $157k–$157k, median $157k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Sanofi US Services INC
The US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 29 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Sanofi US Services INC →
About the role
Job Title : Customer Experience Program Manager • Location: Morristown, NJ About the Job The Customer Experience (CX) Program Manager enables and supports partners in the Sanofi NA Vaccines business to advance customer experience strategies. Reporting directly to the Director, Customer Centricity, this role serves as the operational engine behind our CX vision, translating strategy into structured programs, driving continuous improvement initiatives, and ensuring seamless cross-functional coordination across the organization. This is an ideal role for someone who thrives at the intersection of process excellence, data-driven execution, and stakeholder engagement — someone who can bring structure to ambiguity and rally diverse teams around a shared customer-first mission. Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives. Main Responsibilities Continuous Improvement & Process Excellence • Apply Continuous Improvement methodologies to identify, prioritize, and eliminate friction points across the customer journey • Lead root cause analysis on key customer pain points and design scalable, efficient process improvements • Execute CX improvement initiatives aligned to the NA Vaccines CX roadmap, tracking progress from implementation through impact measurement • Reduce defects and inefficiencies in Moments that Matter, leveraging automation and technology where appropriate • Deliver measurable outcomes, such as cost savings, reduced cycle times, and improved customer effort scores, through structured improvement programs • Support the implementation and optimization of CX technologies including CRM systems, analytics dashboards, and customer communication tools Cross-Functional Liaison & Knowledge Management • Act as a liaison between the Customer Experience team and other business functions to drive collaboration and remove barriers • Build and maintain strong relationships with internal and external stakeholders • Coordinate cross-functional meetings, workshops, and initiatives, ensuring clear communication and follow-through on action items • Identify and resolve communication gaps or process inefficiencies across teams • Ensure consistent messaging and alignment across all stakeholders involved in CX initiatives • Design, implement, and maintain a centralized knowledge management system to capture and share organizational insights • Develop and curate documentation, SOPs, best practices, and process guides • Ensure knowledge assets are up-to-date, accessible, and aligned with organizational needs • Promote a culture of knowledge sharing and continuous learning across teams • Support change management efforts to drive adoption of new processes, tools, and ways of working About You Basic Qualifications • Bachelor’s degree • 5 years of experience in customer experience/success, program management, project management, strategy, or continuous improvement roles • Project and/or program management skills with the ability to manage multiple initiatives simultaneously • Proven ability to work cross-functionally and influence without direct authority • Excellent written and verbal communication skills • Experienced in PowerPoint presentation decks and including presentation •