Source-to-Pay Strategic Support Associate

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About the role

Job Title : Source-to-Pay Strategic Support Associate Location : Hyderabad About the role: Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research / Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, i.e., aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested. The Source-to-Pay Strategic Support Associate is the entry point to the source-to-pay support career path. The role carries out defined support tasks across the source-to-pay lifecycle for Specialty Care and Research / Development requesters in a regulated environment, working under close supervision with output reviewed before release. It exists to build the systems fluency, documentation discipline, and escalation judgment that every later level in the team depends on. Level scope. Decision rights: None. Follows work instructions; refers anything non-routine upward before acting. Influence on process owners: None. Observations are reported through the supervisor. People scope: None. Time allocation: ~100% hands-on task execution and learning. Main Responsibilities: Vendor Record / Document Support • Respond to basic, well-defined S2P inquiries and refer more complex requests to a Specialist or supervisor when necessary • Perform vendor data entry and record maintenance using various tools (SharePoint, Coupa, etc.) per established work instructions • File, retrieve, and version-control contract documents in the repository maintained on behalf of Legal and Procurement • Apply S2P documentation checklists for review, following up on missing items from requesters, ie, ensure WBS in billing section • Process vendor related OneSupport tickets related to onboarding, deactivation/offboarding, and/or record updates once approved by the process owner • Collaborate with the assigned Buyer to apply the appropriate HACAT / commodity codes, escalating to management if alignment cannot be reached Requisition / Order Support • Log and route incoming S2P requests to the correct channel or queue per the published intake guide • Track requisition-to-order conversion and maintain supporting documentation • Monitor assigned purchase order queues and flag discrepancies or delays for review • Assist with helping end user complete the payment goods receipt and/or dispute, submitting OneSupport tickets when necessary Invoice Processing Support • Resolve assigned invoice issues and flag discrepancies, missing documentation, and exceptions for review • Resolve assigned aging invoices in the assigned queue against the aging report and escalate invoices that cannot be resolved to manager • Check basic three-way match validation (order, receipt, invoice) to determine root cause and recommended solution • Maintain organized invoice resolution records and supporting documentation • Recognize and escalate potential red flags; duplicate invoices, unusual vendor changes, suspicious banking updates; to the supervisor immediately and without acting on them System Transaction / Records Support • Execute routine transactions in Coupa (requisition, order, and invoice), check SHIFT (vendor master, goods receipt posting) to assist with process tasks • Include appropriate documentation in Coupa to support the purchase • Support catalog item maintenance and punchout catalog testing, if requested • Participate in S2P agentic initiatives, ie, Racetrack Reporting / Dat

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