Jobs / United States / Philips North America LLC
Product Support Engineer (Open)
Philips North America LLC · 🇺🇸 Barueri
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Philips North America LLC paid sponsored hires in similar roles1 certified filing for “Product Industralization Engineer” (Industrial Engineers) in MA: $103k–$103k, median $103k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Philips North America LLC
The US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Philips North America LLC →
About the role
Job Title Product Support Engineer (Open) Job Description As a Product Support Engineer, you will be responsible for providing advanced technical support for Philips healthcare solutions and medical informatics platforms. The role focuses on diagnosing and resolving complex technical issues, supporting customer escalations, and contributing to continuous improvements in product support processes to enhance customer satisfaction and operational performance. Your role: • Provide advanced technical support for healthcare products and solutions, diagnosing and troubleshooting software, hardware, network, and system-related issues. • Act as a subject matter expert for internal teams, field engineers, and customers, supporting complex technical investigations and escalations. • Collaborate with global teams, including R&D, Product Management, Service, and Field Service organizations to drive issue resolution and product improvements. • Advocate for customer needs throughout the product lifecycle while promoting service excellence and customer satisfaction. • Lead technical troubleshooting efforts and provide Level 3 escalation support for critical customer issues. • Support service process improvements, reliability initiatives, technical communications, and knowledge-sharing activities. • Participate in the development of training materials and technical documentation for internal and external stakeholders. • Drive continuous improvement initiatives focused on product performance, supportability, and customer experience. You're the right fit if: • You have experience in Healthcare IT, Biomedical Engineering, Medical Informatics, Clinical Informatics, Technical Product Support, or related fields. • You have experience diagnosing and troubleshooting complex hardware, software, networking, or system integration issues. • You possess strong knowledge of information systems networking and IT infrastructure. • You are familiar with technologies such as Microsoft Windows Server, SQL Server, Active Directory, VMware, Citrix, storage solutions, or comparable enterprise technologies. • You have experience with network troubleshooting, including TCP/IP, DHCP, DNS, switches, routers, wireless infrastructure, and system connectivity analysis. • You demonstrate strong communication skills and experience working with customer escalations. • Experience supporting hospital environments, medical devices, patient monitoring systems, healthcare informatics platforms, or Philips solutions is highly desirable. • Cisco certifications (CCNA, CCNP) or equivalent networking certifications are considered a plus. • Bachelor's degree in Biomedical Engineering, Computer Science, Information Technology, Medical Informatics, Engineering, or a related field. • Relevant professional experience may be considered in lieu of formal education. • Advanced English Preferred Qualifications • Experience supporting Philips healthcare technologies or equivalent healthcare solutions. • Experience working in hospital IT environments. • Experience supporting enterprise software deployments and integrations. • Fluency in English. • Experience working with global stakeholders and international customers. How we work together We believe we are better together than apart. This role follows Philips' hybrid working approach, with a combination of office and remote work depending on business needs and local organizational requirements. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. • Learn more about