Jobs / United States / Philips North America LLC
Product Support Engineer
Philips North America LLC · 🇺🇸 Cambridge (US), Massachusetts, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Philips North America LLC paid sponsored hires in similar roles1 certified filing for “Product Industralization Engineer” (Industrial Engineers) in MA: $103k–$103k, median $103k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Last confirmed live 1 day agoWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Philips North America LLC
The US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Philips North America LLC →
About the role
Job Title Product Support Engineer Job Description Product Support Engineer In this role, you will be responsible for providing Level 3 technical support for the XDS, Guardian (IGS) and PIC iX portfolios. In addition to resolving complex technical issues, you will contribute to the development and refinement of the organization’s overall product support strategy and oversee the execution of associated support processes. Your role: • Provide support for associated products/solutions in diagnosing and troubleshooting systems and is the expert for the team internally and externally. Consult with others on complex issues and influences functional management in the BU, local field, and key customers, including R&D. • Have a thorough understanding of the worldwide field organization including the multiple field roles and tasks that each performs. Champions customer support in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction. • Advocate for the service customer (internal and external) throughout the product lifecycle and have a thorough understanding and knowledge of product support/servicing processes to drive improvements. Challenge the status quo and develop and drive new ideas in solution support. • Leads the global product support strategy by driving technical support, service processes, reliability monitoring, and continuous improvement initiatives to enhance product performance and customer satisfaction. • Provides expert Level 3 escalation support while developing service training, delivering critical service communications, and ensuring effective lifecycle support through issue resolution, improvement recommendations, and end-of-life discontinuance planning. You're the right fit if: • You’ve acquired 2+ years of experience in a role with broad technical knowledge of the XDS, Guardian solution, technical knowledge of Philips Central Station (PIC iX) and all product support processes related to installation, configuration, and troubleshooting issues. • Your skills include: Information Systems networking; Microsoft technologies (SQL Server, Windows Server, Visual Studio, Active Directory); relational databases, VMware, SAN, and Citrix; hardware, software, and network troubleshooting; strong written/verbal communication and customer-escalation skills; scripting for troubleshooting and configuration changes; teamwork and corrective-action leadership; switch/router/controller log analysis; and TCP/IP services including DHCP, DNS, and IP multicast. • You have an Associate’s or Bachelor’s degree, preferred in Medical Informatics, Applied Science, IT or a related field; 4 years of related work experience in a biomedical, hospital IT or similar role can substitute for a Bachelor’s degree. CCNA, CCNP, CWNA, CWTS certification or equivalent, nice to have. • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . • You have Biomedical, hospital IT background or extensive knowledge in this area. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. • Learn more