Jobs / United States / Capital One Services LLC
Manager, Process Manager - Network Product Documentation- Global Payment Network
Capital One Services LLC · 🇺🇸 4 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles145 certified filings for “Senior Manager, Software Engineering” (Software Developers) in VA: $162k–$193k, median $178k. Most were filed at wage level IV (98%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Manager, Process Manager - Network Product Documentation- Global Payment Network Manager, Process Manager - Network Product (Network Documentation) Overview Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As a Manager of Process Management on our Transaction Processing Network Documentation team, you will deliver flawlessly executed processes that improve business efficiency and drive results. Our team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported. The Opportunity Documents are the backbone of how our Global Product Network runs—they are the source of truth for every process, from development and certification to settlement and client management. At Capital One, we are modernizing this backbone by moving away from antiquated intake, enhancement, and publishing processes. In this role, you will serve as a custodian of knowledge, blending technical writing, business analysis, subject matter expertise, and process management. You will be an integral part of our documentation strategy, guiding the evolution from legacy ecosystems to modernized, streamlined workflows. Serving as a subject matter expert (SME) and primary point of contact for documentation impact initiatives, you will execute documentation enhancements, integrate cutting-edge tools (including AI and automation), and ensure continuous audit readiness. Key Responsibilities • Content Management & Technical Writing: • Author, maintain, and publish high-quality technical specifications, supplemental guides, and user-friendly documentation for both technical and non-technical audiences. • Serve as a Subject Matter Expert (SME) for the products and services covered in the documentation, ensuring technical accuracy, clarity, and integrity for consumers. • Process Optimization & AI Automation: • Analyze stakeholder requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market. • Drive continuous process improvement by identifying opportunities for workflow automation and AI integration throughout the documentation lifecycle. • Governance, Compliance & Risk Management: • Partner with Global Product Network stakeholders to manage document lifecycles, including version control, structured review cycles, and strict adherence to Enterprise/GPN risk standards. • Maintain a "well-managed" documentation ecosystem, reducing operational risk and ensuring continuous audit readiness. • Stakeholder Management & Influence: • Engage and influence internal/external stakeholders, technical leads, and senior leadership through clear written and verbal communication. • Lead by example—utilizing influence and collaborative partnerships to bring cross-functional teams together to deliver impactful results. • Mentorship & Team Enablement: • Lead knowledge-sharing sessions and contribute to team standard operating procedures, desk procedures, and best practices. Basic Qualifications • Bachelor’s Degree or Military experience • At least 2 years of experience in Process Management • At least 2 years of experience working in a cross-functional environment managing stakeholder expectations • At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools Preferred Qualifications • Master’s De