Principal Associate, Process Manager

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About the role

Principal Associate, Process Manager As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.   General Responsibilities:   • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives  • Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives  • Identify and implement process improvements driving issue resolution and risk mitigation activities  • Tracking and resolving process breakdowns  • Understanding customers’ needs of the process and driving process improvements  • Developing and maintaining formal process documentation including procedures and process flow diagrams  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions  • May lead a team and direct others on projects   Basic Qualifications:   • High School Diploma, GED or equivalent certification  • At least 1 year of experience with Microsoft Office or G Suite  • At least 3 years of Process Management experience Preferred Qualifications:   • Bachelor’s Degree or military experience  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification   • 1+ years of experience in Compliance or Risk Management   • 4+ years of experience in Process Management     At this time, Capital One will not sponsor a new applicant for employment authorization for this position.  The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $98,900 - $112,900 for Principal Process Manager                     Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state,

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