Customer Service Specialist

Start free →

Or apply yourself on the official page →

About the role

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity As the Customer Service Specialist , you will lead day-to-day international customer service operations for affiliates and distributors, owning the order-to-cash flow from order entry through order shipment. You will manage shipments and trade documentation and act as the primary liaison among customers, Affiliates, Sales, Quality, Master Data, Warehousing/Supply Chain and Finance. You will follow standardized processes to reduce risk and deliver measurable improvements to service, compliance, and cost. What You’ll Do • Manage order-to-cash activities including order entry, open order management, order allocation through shipment, and status updates in SAP per SOPs. • Review and submit inclusion requests to meet in-country regulatory requirements. • Review daily backlog and clear delivery, billing, and incomplete blocks while maintaining accurate dates and priorities. • Adhere to compliance and regulatory guidelines in customer setup and ongoing support. • Resolve customer issues regarding pricing, inventory availability, terms, and delivery. • Investigate, coordinate, and process Return Goods Authorizations (RGAs), credits, and debits, documenting root cause and corrective actions. • Route customer inquiries to appropriate resources and track them to closure. • Maintain accurate data in SAP and complete transactions and status updates in a structured, accurate, and compliant manner. • Stay current on products, inventory levels, and allocations to provide accurate information to customers and stakeholders. • Keep management informed of material changes, issues, and risks across customer accounts and escalate as needed. • Maintain and update customer profile sheets and special requirements. • Act as the primary liaison among customers, international affiliates, Sales, and GBS to resolve issues and improve customer experience. • Partner with Quality, Master Data, Warehousing/Supply Chain, and Finance to meet customer requirements and shipping priorities. • Prepare required shipment documentation to meet destination-country customs requirements. • Coordinate shipments from legal manufacturers, suppliers, warehouses, and international locations and monitor progress through delivery. • Build ongoing relationships with commercial teams to anticipate order changes and align shipping priorities. • Create and verify commercial invoices and document packs per destination requirements. • Perform export compliance checks and collaborate with Trade/Customs teams to prevent shipment errors. • Audit documentation accuracy and drive corrective and preventive actions with vendors and warehouses. • Coordinate shipment bookings with approved carriers and monitor on-time pickup, delivery, and proof of delivery. • Provide proactive updates on at-risk orders and shipment holds. • Use dashboards to monitor backlog, cycle time, and document accuracy metrics

View the official posting →