Jobs / United States / Cigna Health And Life Insurance Company
After Hours, Behavioral Health Advocate - Evernorth Behavioral Health - Remote
Cigna Health And Life Insurance Company · 🇺🇸 United States Work at Home
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cigna Health And Life Insurance Company
The US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
The After Hours Advocate serves as the first point of contact for members and providers seeking support for behavioral health and substance use services. This role handles inbound calls, helps members navigate benefits and access to care, provides provider referrals, supports authorizations, and coordinates with clinical partners when additional intervention is needed. Successful candidates are compassionate, customer-focused professionals who can manage sensitive conversations, navigate multiple systems, solve problems independently, and deliver an exceptional member experience. Key Responsibilities • Answer inbound calls from members and providers regarding behavioral health and substance use services. • Assess caller needs and determine when clinical intervention or escalation is required. • Assist with provider referrals, access to care, eligibility, benefits, and authorization requirements. • Create and update authorizations to support accurate claims processing. • Coordinate with clinical and operational partners to ensure timely member support. • Complete follow-up outreach and issue resolution as needed. • Provide resources and information to members and providers. • Document interactions accurately while utilizing multiple systems simultaneously. • Deliver professional, empathetic service and strive for first-call resolution. Required Qualifications • Bachelor's degree preferred. A degree in psychology, social work, public health, health coaching, family communications, or a related field is strongly preferred. • Alternatively, a bachelor's degree in another field combined with 2+ years of behavioral health experience. • Customer service experience in a fast-paced environment. • Strong verbal communication, active listening, and problem-solving skills. • Ability to manage multiple priorities while maintaining attention to detail. • Strong technical aptitude and ability to navigate multiple systems simultaneously. • Ability to work independently in a remote environment. • Strong time-management and organizational skills. Preferred Qualifications • Experience in behavioral health, mental health services, or substance use treatment settings. • Experience supporting members or patients in a healthcare environment. • Experience in a contact center or customer service setting. • Knowledge of behavioral health benefits, provider networks, or care navigation. Training Schedule Monday-Friday, 2:00 p.m. - 10:00 p.m. CT Regular Work Schedule Monday, Tuesday, Wednesday: 2:00 p.m. - 12:00 a.m. CT Every Other Weekend: Saturday & Sunday, 8:00 a.m. - 6:00 p.m. CT If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentless