Jobs / United States / Cigna Health And Life Insurance Company
Product Management Senior Manager - Agent Experience
Cigna Health And Life Insurance Company · 🇺🇸 Bloomfield, CT
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Cigna Health And Life Insurance Company paid sponsored hires in similar roles1 certified filing for “Architecture Senior Manager” (Database Administrators) in CT: $183k–$183k, median $183k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cigna Health And Life Insurance Company
The US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
The Senior Product Management Senior Manager, Agent Experience helps plan and build tools for customer service teams. These tools help agents and operations teams work faster and provide better service. You will work with Engineering, Design, Data Science, Customer Operations, and business partners. Together, you will build tools that are easy to use and can grow with the business. You should understand product management, agent work, and how to solve hard business problems. Responsibilities: Product Strategy and Vision • Work with leaders to set the long-term plan for Agent Experience products. • Find ways to help agents work better, feel supported, and provide quality service. • Turn company and team goals into clear product results. • Build business cases and choose work based on customer needs, business value, and company goals. Learning About Customer Needs • Talk with agents, team leads, managers, and customers to learn what they need. • Review work steps, service paths, and results to find ways to improve. • Use feedback and data to test ideas and make choices. • Keep up with trends in artificial intelligence (AI) and customer service tools. Building and Launching Products • Lead teams as they research, plan, build, launch, and improve products. • Write clear product needs, user stories, goals, and rules for when work is complete. • Work with Design to make tools simple, useful, and easy to access. • Work with Engineering to make sure products can be built, can grow, and stay on schedule. • Plan product launches and help teams learn and use new tools. AI and Automation Experience • Plan and build AI tools that help agents do their work. These may include agent copilots, suggested answers, case summaries, smart routing, and automatic work steps. • Make sure AI tools improve work while staying clear, trusted, and accurate. • Use feedback and testing to improve how the AI tools work. Data and Results • Set clear goals and measures for agent work, service quality, and team results. • Track how products work and test changes to make them better. • Build dashboards and reports that show business results. • Use data to choose updates and confirm that changes work. Working with Partners • Build good working relationships with Operations, Customer Experience, Engineering, Design, Analytics, and leaders. • Clearly share the product plan, progress, risks, and new ideas. • Use facts and data to help leaders set company goals. Qualifications: Required • At least 5 years of product management experience. • 2 Years of leading complex internal platforms, enterprise products or operational tooling. • Experience with internal systems, business products, or tools used by operations teams. • Ability to take a product from an idea to launch and then improve it. • Experience in customer support, a contact center, service operations, or workforce management. • Ability to use data to make product choices. • Clear speaking, writing, planning, and partner management skills. • Experience working on an agile product team. • Bachelor's degree or equal hands-on experience. Preferred • Experience building products that use AI, machine learning, or generative AI. • Experience with customer relationship management systems, ticketing tools, or customer service platforms. • Knowledge of agent work measures, operations goals, and service steps. • Experience testing product ideas and using product data tools. • Master's degree in business or a related field. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate of