Mortgage & Consumer Servicing Resolution Specialist

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for investigating and providing a recommended resolution to consumer report disputes. Disputes can be received directly from the customer or from a consumer reporting agency. Responsible for ensuring proper application of and compliance with internal policies and procedures, as well as regulatory guidelines. Computer applications used include, but not limited to: ALS, Hogan, LeaseMaster, DebtManager, MSP, LDRS, Internet/Vendor web sites, case management applications. Location expectations   This role requires working from a U.S. Bank location three (3) or more days per week. Basic Qualifications - Bachelor's degree, or equivalent work experience - Two to four years of experience in administrative support activities Preferred Skills/Experience - Ability to develop comprehensive knowledge of the applicable operational area, the product and services, applicable laws and regulations, and an understanding of applicable system(s) functionality - Demonstrated administrative skills and acute attention to detail - Strong verbal and written communication skills - Excellent customer service skills - Strong analytical and problem-solving skills - Ability to collect and organize information - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proficient PC skills, especially Microsoft Office applications - Excellent organizational skills and be adaptable to change If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the  E-Verify program . The salary range reflects figures based on the primary location, which is

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