Senior Operations Processor

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions Basic Qualifications - High school diploma or equivalent - Four to five years or more of operations services related work experience Preferred Skills/Experience - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with external and internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and written communication skills Also Needed: • Strong knowledge of operational functions, systems, policies, and procedures for the assigned area • Thorough knowledge of computer applications and equipment used in the assigned area • Good organizational, decision-making, and problem-solving skills • Well-developed customer-relations skills • Strong interpersonal, verbal, and written communication skills • Ability to manage multiple tasks, projects, and deadlines simultaneously • Thorough knowledge of banking operations and human resources • General knowledge of policies, plans, procedures, products, and regulatory requirements for the assigned business unit • Good analytical and forecasting skills • Ability to manage multiple tasks, projects, and deadlines simultaneously • Ability to work as part of a project team • Effective verbal and written presentation and communication skills • Proficient computer-navigation skills using a variety of software packages, including Microsoft Office applications Schedule Is M-F 8:30am to 5pm If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security

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