Jobs / United States / General Motors Company
Escalation Team - Advisor
General Motors Company · 🇺🇸 Remote - United States · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 606 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 267 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — General Motors Company
The US Department of Labor certified 606 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 267 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for General Motors Company →
About the role
Job Description Job Description The Role: The Technical Assistance Center (TAC) exists to support dealers with diagnostic and repair guidance so we can achieve our goal of fixing it right the first time and delivering a positive customer experience. TAC also plays a critical role in ensuring that business intelligence generated through case activity is shared with Engineering and Quality, so product issues are identified, communicated, and addressed. The TAC Escalation Team (E-Team) Consultant provides live and remote support to other TAC Consultants and GM dealer personnel to assist with vehicle diagnosis and takes direct ownership of complex or difficult cases. This role determines when to engage a Field Service Engineer (FSE) based on vehicle issues, predefined escalation criteria, and requests from field personnel. In addition, E-Team members are responsible for identifying, creating, and sharing product issues and resolutions, including service information feedback, preliminary service information, and case-closing resolutions. This role partners closely with Brand Quality and Engineering to identify and resolve current and launch-related product issues. The E-Team Consultant also supports the organization in building a customer-centric operating model, developing presentations, and communicating effectively with key partners while maintaining efficiency in a fast-paced, rapidly changing environment. What You'll Do • Support TAC Advisors as needed to diagnose and resolve vehicle concerns. • Partner with Brand Quality and Engineering to identify new and emerging product issues. • Create and publish bulletins within Service Information. • Serve as the single TAC point of contact for assigned areas of technical support across: • All GCCX Business Units • Field Personnel including CAMs, RVMs, and FSEs • Executive Leadership • Exercise sound decision-making skills to propose solutions to leadership and develop plans that leverage established procedures while creating new solutions when needed. • Build and maintain strong working relationships internally by exchanging relevant information with colleagues, supervisors, project leaders, and other professionals across the team. • Create and deliver presentations to support issue identification, resolution, and cross-functional alignment. Your Skills & Abilities (Required Qualifications) • High school diploma with 10+ years of automotive technician experience, or an equivalent combination of education and automotive technician experience. • Minimum of 4 current ASE Certifications. • Customer-focused mindset with strong interpersonal skills. • General knowledge of major automotive systems, including electrical, safety systems, restraints, powertrains, transmissions, and chassis components. • Ability to maintain technical certifications. What Gives You a Competitive Edge (Preferred Qualifications) • Master ASE Certification • Proficiency with GM internal websites and tools including SI, GWM, Salesforce/OneCRM/CXConnect, and Microsoft Office products • Proficiency with GM internal systems including QIS, PRTS, VIS, Global Connect • Excellent oral and written communication skills. • Strong analytical and problem-solving skills. • Excellent organizational skills. • Ability to identify unique situations and escalate appropriately. • Ability to work independently with minimal guidance. • Ability and willingness to work in a cross-functional, team-focused environment. • Ability to multitask in a fast-paced environment and work independently or collaboratively with team members. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equi