Associate Director, IT Business Analysis - CRM Solutions

Start free →

Or apply yourself on the official page →

About the role

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description   The Associate Director, IT Business Analysis - CRM Solutions serves as the lead business analyst and strategic IT partner for CRM-enabled Commercial capabilities in Japan. The role is accountable for shaping and driving the Japan Commercial CRM strategy and roadmap, aligned with business priorities, enterprise architecture, and global platform direction. It translates local business needs into scalable, compliant, and value-driven solutions in close partnership with Commercial stakeholders and Global IT teams. The role leads evaluation, analysis, planning, and coordination across the end-to-end solution lifecycle, from feasibility assessment, business-case development, requirements and process design through testing, deployment, operational transition, and value realization. It also leads ongoing optimization of the current Veeva CRM / Salesforce-based environment, migration to Veeva Vault CRM, and the evolution of AI-enabled commercial engagement capabilities suitable for the Japan business. This position reports to the Director, Commercial IT and is based in Tokyo, Japan with matrix collaboration across Global IT teams. Job Responsibilities CRM Strategy & Business Partnership •  Define and maintain the strategic roadmap for CRM and commercial technology capabilities in Japan, aligned with business priorities, enterprise architecture, and global platform direction. •  Partner with Japan and Global Business and IT stakeholders to shape the AI innovation roadmap for Commercial capabilities, identifying opportunities to leverage emerging technologies and helping define the future vision, strategy, and operating model for AI-enabled customer engagement and field effectiveness. •  Serve as the lead business analyst and primary strategic IT partner for Commercial Excellence, Sales, and Marketing, coordinating with Medical Affairs and Kite where cross-functional alignment is required. •  Assess developments in CRM, omnichannel engagement, AI, and field enablement, and recommend opportunities that create measurable business value in Japan. Business Analysis & Solution Design •  Lead feasibility assessments, business-case development, resource estimation, categorization, prioritization, and evaluation of business, technical, financial, operational, and compliance trade-offs. •  Lead requirements gathering, needs analysis, current- and future-state process mapping, use-case development, functional design, impact assessment, and implementation planning. •  Translate Japan business needs into roadmaps, product backlogs, user and functional requirements, test scenarios, and investment prioritie

View the official posting →