Jobs / United States / Novartis Pharmaceuticals Corporation
Operational Controls Manager
Novartis Pharmaceuticals Corporation · 🇺🇸 INSURGENTES
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 75 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 31 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Novartis Pharmaceuticals Corporation paid sponsored hires in similar roles5 certified filings for “Finance Manager” (Financial Quantitative Analysts) in NJ: $73k–$113k, median $113k. Most were filed at wage level II (60%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Sponsor Radar — Novartis Pharmaceuticals Corporation
The US Department of Labor certified 75 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 31 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Novartis Pharmaceuticals Corporation →
About the role
Job Description Summary As the Manager, Operational Controls, you will lead a team of Operational Controls Analysts responsible for the day-to-day execution, quality, and consistency of operational control monitoring across Novartis Patient Support programs. You will execute approved monitoring strategy and control frameworks into reliable, scalable execution, while supporting analyst capability and ensuring monitoring outputs are accurate, consistent, and escalated through established governance pathways. This role executes monitoring activities and the delivery/escalation of control insights. It does not own corrective action remediation, agent coaching, or end-to-end process redesign; those activities are managed through defined partner teams and governance. Job Description Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs. Our strong pipeline of medicines ensures continued business growth and enables us to bring innovative treatments to patients quickly. Novartis Patient Support (NPS) plays a crucial role in helping eligible patients access and continue their prescribed medications. We work directly with patients, caregivers, and prescribing customers to pro-vide education and support on access, affordability, acquisition, and adherence programs. Our team has supported millions of patients in the US, assisting over 500,000 patients annually. The Novartis Patient Support Center (PSC) is the central operational function within our organization. We handle all patient, caregiver, and customer transactions related to supporting patient access, including intake, case management, benefits verification, prior authorization and appeals support, specialty pharmacy triage, and adherence support. We are committed to delivering exceptional customer service, which is measured through service level agreements (SLAs), key performance indicators (KPIs), and net promoter scores. Across every interaction, the PSC team strives to be known for five attributes: Curiosity, Resilience, Entrepreneurial thinking, Trustworthiness, and Empathy. Key Responsibilities: •Manages day-to-day execution of operational control monitoring across assigned teams and programs; ensuring day-to-day operational targets are met for the Operational Controls Analysts. GJFA Global Benchmark • Ensure monitoring adheres to approved frameworks, scoring logic, and definitions and standard work, and calibration routines to maintain consistency. • Apply control definitions consistently while accounting for program context without drifting from standards. • Manage monitoring volume, cadence, and depth based on operational risk, channel, and lifecycle stage; adjust staffing and focus during hypercare/launch periods. • Directly manage and develop Operational Controls Analysts through clear expectations, prioritization, performance standards, onboarding, and ongoing skill development. • Coach analysts on monitoring accuracy, judgment, and consistency. • Support team resilience through intentional cross-training across programs and monitoring functions, monitoring responsibilities while protecting required specialization. • Enforce clear boundaries between monitoring, remediation, coaching, and training; prevent scope creep and reinforce documented decision rights and escalation paths. • Conduct first-level quality checks before submitting for escalation review. • Prepare and submit escalation inputs for governance forums and to partner teams (e.g., Program Management/Supervisors, Central Operations, Programs & Systems Training) for action and re