Associate Director - Service Delivery

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About the role

About the role   The Service Delivery Manager is accountable to oversight financial reporting service delivery activities from a BPO-third party provider (GSK Operations) side supporting GSK in financial transactional activities pertaining to controllership, record to report, inventory, intercompany, master data, fixed assets, banking processes across the different regions. The role is also responsible to drive standardization of financial activities - processes across the different regions globally and to oversight and provide guidance to a team of Service Delivery Leads as part of the Controllership team who are responsible for specific Regions / Entities  and activities / processes.   Role & Responsibilities • The role requires in depth understanding of financial processes and systems, a high level of drive to standardize processes-activities across regions, managing the BPO-third party provider (GSK Operations), an internal team of Service Leads, working closely with the Controllership/GPO team and interacting with other Finance functions/stakeholders  as needed. • Able to lead activities independently as well as drive delivery and performance of the GSK Operations Centre of Excellence teams to support the Controllership organisation in the Finance Hub and Markets. • Drive continuous improvement and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations. • Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality. • Bring the End to End view of the processes to CoE (Master Data Management, Fixed Assets, Banking, Payroll, Insurance, Intercompany, Period End Close, Balance Sheet, Inventory) service line provided by GSK Operations. • Working closely with the regional GSK Operational Controllers and accountable for day to day GSK Operations delivery, designing, embedding and monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs), ensuring operational issues/risks are proactively identified and promptly resolved. • Monitor GSK Operations capabilities within the Centre of Excellence, identifying training requirements, attrition risks and deploying plans accordingly. • Escalate issues through the Controllership governance, having clearly identify blockers, support required and proposing solutions • Feed into Controllership strategy at regional level identifying areas that require GPO intervention (Process redesign and / or technology intervention, RPA opportunities, etc) • Drive GSK Operations adoption of standard practices and consistency ways of working in service delivery across the regions through GSK policies, tools and processes. • Working closely with Finance Controlling Managers, Operational Controllers, Markets Controllership, GPO to drive resolution of challenges faced.   Requirements • Degree in Finance / Accounting. • CPA, ACA, CIMA, ACCA or equivalent is preferred. • 16 years of financial reporting / auditing / accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close, balance sheet reconciliations etc.). • Working knowledge of IFRS requirements, accounting principles and policies. • Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level. • Managerial experience, driving performance of a team in other Controllership organizations. • Previous experience in managing performance of a BPO - Third Party Provider. • Experience of working in a Control / SOX environment. • Pro-active, self-motivated and displaying initiative in solving p

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