Associate Director - P2P & O2C Operational lead

Start free →

Or apply yourself on the official page →

About the role

About the role The APAC Operational Lead role is responsible for the overall activities in the Purchase to Pay and Order to Cash space for the APAC markets, managing a team operationally involved in activities and oversighting a third party-BPO remotely located tasked of the transactional processing. The role focuses on delivering on Operational requirements as well as Strategic initiatives aligned to the broader GSK and Global Finance Service strategy.  The Operational Lead role will focus on Operational, KPIs, Continuous Improvements, Projects, Stakeholder’s management, cross functional collaboration and team’ s management. Such role will require deep knowledge of Procure to Pay and Order to Cash end to end processes,   Key Responsibilities • Driving delivery and performance of the Procure to Pay and Order to Cash operational activities and teams across the APAC region/markets. • Oversight of a remote third party BPO providing services across the transactional activities in the P2P function as Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub support as well as on the O2C side with Credit Management, Collections, Disputes and Cash Application. • Escalating issues through the set-up governance where required. • Driving standard practices and consistency in service delivery across the Regions through GSK policies, tools and processes. • Monitoring Key Performance Indicators (KPIs) and Service Level agreements (SLAs). • Ensuring that robust Business Continuity Plan and Risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO. • Responsible for controls, control testing results and where required ensuring mitigations plans are effective. • Driving Projects as well as Continuous Improvements initiatives across the team and globally as necessary. • Working closely with different other Finance Towers / teams (Order to Cash, Controllership, Risk Management, Planning & Forecasting) as well as Global Process Owners and other Hubs globally to ensure standardization of processes and activities. • Managing and communicating with Stakeholders at different level of seniority in the Markets, Region and at corporate level. Job Requirements: • 16 years of strong experience in end-to-end P2P and O2C operations, with practical exposure to the different processes being covered (e.g. O2C - Credit Management, Collections, Disputes and Cash Application. P2P - Invoicing, Travel & expenses, Payments, Master Data, Compliance, Help Hub). • Hands-on experience with P2P / O2C modules in ERP, SAP, S4Hana systems. • Demonstrated experience in leading front-line operational teams and/or project teams, including setting objectives, managing workload, and driving performance against KPIs and SLAs. • Proven track record of meeting and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions. • Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance. • Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment. • Experience in Continuous Improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations. • Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO Skills Requirements: • Degree level or equivalent in Fina

View the official posting →