Jobs / Costa Rica / Hewlett Packard Enterprise Company
Switching Technical Support Engineer Intern | Switching Support – EX Products
Hewlett Packard Enterprise Company · 🌍 Heredia, Heredia, Costa Rica
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About the role
Switching Technical Support Engineer Intern | Switching Support – EX Products This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor’s, Master’s, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities. Job Summary We are seeking a Switching Technical Support Engineer Intern to join the Switching Technical Support organization. The intern will assist with the investigation and troubleshooting of technical issues involving EX switching products and related enterprise networking technologies . The ideal candidate is a currently enrolled university student with a strong interest in enterprise networking, switching, routing, troubleshooting, and customer-focused technical support. Key Responsibilities • Assist Technical Support Engineers with the investigation of technical cases involving EX switches and related network environments. • Support the troubleshooting of Layer 2 and basic Layer 3 connectivity issues. • Assist with the analysis of issues involving: • VLANs and trunking. • Spanning Tree Protocol. • Link aggregation. • Layer 3 interfaces. • Routing and switching behavior. • DHCP and DNS connectivity. • Authentication and access control. • Network performance and device health. • Collect and organize technical information from customers, internal teams, and laboratory environments. • Review device configurations, logs, event messages, interface statistics, and network topology information. • Assist with problem reproduction in a laboratory or simulated network environment. • Use basic diagnostic tools and commands to analyze network behavior. • Support the preparation of technical case summaries, troubleshooting records, and escalation documentation. • Participate in team meetings, technical training, case reviews, and knowledge-sharing activities. • Document troubleshooting procedures, findings, and solutions in accordance with team standards. • Assist with the creation and maintenance of internal knowledge-base content. • Escalate complex or high-impact issues to senior engineers with accurate technical information and clear problem descriptions. • Follow established Technical Assistance Center processes and quality standards. • Maintain a strong focus on customer satisfaction and timely case progression. • Complete assigned technical learning activities and projects. • Work collaboratively with engineers, peers, and cross-functional teams. Education and Experience • Currently pursuing a Bachelor’s degree in: • Computer Science. • Computer Engineering. • Electrical or Electroni