Jobs / Costa Rica / Hewlett Packard Enterprise Company
Technical Support Engineer Intern – Wireless Technologies
Hewlett Packard Enterprise Company · 🌍 Heredia, Heredia, Costa Rica
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About the role
Technical Support Engineer Intern – Wireless Technologies This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Students or recent graduates of college, university, or other accredited academic programs, pursuing diplomas or degrees (Associate, Bachelor’s, Master’s, or PhD) in any field. Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities. Management Level Definition: We are seeking Technical Support Engineer Interns to join the Wireless Technical Support organization. The interns will support customers, partners, and internal teams by assisting with the investigation, troubleshooting, and documentation of wireless networking issues related to Mist cloud-managed solutions, wireless access points, and associated technologies. The ideal candidate is a currently enrolled university student in a technical degree program who has a strong interest in networking, cloud technologies, troubleshooting, and customer support. Key Responsibilities • Assist Technical Support Engineers with the analysis and troubleshooting of wireless networking incidents. • Support the investigation of issues related to wireless access points, cloud-managed networking platforms, client connectivity, authentication, and network performance. • Collect and review technical information, including: • Device and client logs. • Event timelines. • Configuration details. • Packet captures and basic network traces. • Connectivity and performance data. • Help identify potential causes of wireless problems, including coverage, interference, roaming, authentication, DHCP, DNS, VLAN, and connectivity issues. • Assist with the reproduction of reported problems in laboratory or simulated environments. • Perform basic configuration reviews and validation of wireless and network settings. • Learn to use technical support tools, diagnostic utilities, dashboards, and knowledge bases. • Participate in customer case reviews, team meetings, training sessions, and technical discussions. • Document troubleshooting steps, findings, and potential solutions accurately. • Contribute to internal technical documentation, troubleshooting guides, and knowledge-base articles. • Escalate complex or unresolved technical issues to senior engineers with complete and organized information. • Follow established support processes, quality standards, and communication guidelines. • Complete assigned learning activities and technical projects in a timely manner. • Demonstrate a commitment to customer satisfaction, teamwork, and continuous learning. Education and Experience • Currently pursuing a Bachelor’s degree in: • Computer Science. • Computer Engineering. • Electrical or Electronics Engineering. • In