Jobs / United States / Humana INC
Manager, IFG Agnostic Call Center
Humana INC · 🇺🇸 Remote Nationwide · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Humana INC paid sponsored hires in similar roles1 certified filing for “Lead Product Manager” (Information Technology Project Managers) in WA: $167k–$167k, median $167k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Last confirmed live 3 days agoWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community The Manager, IFG Agnostic Call Center conducts selling activities related to inbound calls inquiring about individual health plan products. The Manager, IFG Agnostic Call Center works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals. Key Responsibilities Call Center Operations • Manage day-to-day operations of the Medicare call center, including inbound, outbound, enrollment, eligibility, claims, and benefits inquiries • Ensure adherence to service level agreements (SLAs), KPIs, and productivity targets • Monitor call volumes, staffing levels, schedules, and escalation processes • Implement process improvements to increase efficiency and quality Medicare & Regulatory Compliance • Ensure full compliance with CMS guidelines, Medicare regulations, HIPAA, and company policies • Support CMS audits, internal audits, and compliance reviews • Maintain documentation and workflows aligned to Medicare Advantage and Part D requirements • Partner with Compliance and Legal teams to address regulatory updates Leadership & Staff Development • Lead, coach, and mentor supervisors, team leads, and call center agents • Conduct performance reviews, goal setting, and corrective action when needed • Identify training needs and collaborate with Training teams to enhance Medicare knowledge and customer service skills • Foster a culture of accountability, engagement, and continuous improvement Quality & Member Experience • Monitor quality assurance results and drive action plans for improvement • Address member complaints, grievances, and escalations promptly and professionally • Focus on improving CAHPS, STAR Ratings, and overall member satisfaction • Ensure consistent delivery of accurate, empathetic, and compliant member interactions Reporting & Performance Management • Analyze call center metrics including AHT, FCR, CSAT, adherence, and utilization • Prepare and present performance reports to senior leadership • Use data to identify trends, risks, and opportunities for operational improvement Cross‑Functional Collaboration • Partner with Enrollment, Claims, Care Management, IT, and Provider Services • Support open enrollment and other peak periods with staffing and workflow planning • Participate in system enhancements, implementations, and process redesigns Use your skills to make an impact Required Qualifications • Active Health Insurance License • 2+ years of call center leadership experience in healthcare • 2+ years of Medicare (Medicare Advantage, Part D, or CMS-regulated environment) experience • Strong knowledge of CMS regulations, HIPAA, and Medicare compliance standards • Proven experience managing KPIs, quality programs, and high-volume operations • May require extended hours during Open Enrollment Period (OEP/AEP) • Position will require quarterly travel Preferred Qualifications • Experience supporting STAR Ratings, CAHPS, or HEDIS initiatives • Bachelor’s degree or equivalent experience • Managed care or health plan call center background • Call center workforce management experience • Lean, Six Sigma, or process improvement experience Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business