Service & Engagement Team Leader

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About the role

The starting pay range for this position per hour is $21.00 - $23.00. The full pay range for this position per hour is $21.00 - $35.70 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . ALL ABOUT TARGET   Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.  Learn more about Target here.   ALL ABOUT SERVICE & ENGAGEMENT   Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.  At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:    • Guest service fundamentals and experience building a guest-first culture and driving loyalty programs • Guest engagement, problem solving and resolution  • Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies • Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals • Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:   • Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. • Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations. • Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments. • Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience. • Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. • Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning;

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