Jobs / Spain / Cigna Health And Life Insurance Company
Technical Support Senior Analyst
Cigna Health And Life Insurance Company · 🌍 ESP Madrid - 38.75 hrs
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesWe don’t have visa salary rules for this country yet.
- Last confirmed live 2 days agoWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — Cigna Health And Life Insurance Company
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. We're looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you'll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life's key moments, your work will matter. Grow with us-and help shape the future of healthcare. About the role - IBM i / AS400 Production Support Analyst (L2) This role is responsible for providing first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform. The analyst will focus on incident resolution, service request fulfillment, monitoring, operational support, troubleshooting, and customer communication to help ensure stable and reliable business operations. Over time, the role provides opportunities to develop deeper IBM i technical knowledge, SQL skills, and application support expertise. You will support the Policy Administration System running on IBM i, ensuring smooth day-to-day operations and stability, particularly across overnight batch processing and critical transaction windows. The role operates within an Agile and ITIL-aligned environment, working closely with support, development, infrastructure, and business teams to investigate issues, coordinate resolutions, and improve service quality. Key Responsibilities 1. Incident & Request Management • Manage incidents and service requests through ServiceNow • Perform initial investigation, diagnosis, and triage of reported issues • Ensure tickets are updated accurately and resolved within agreed service levels • Escalate issues appropriately when additional expertise is required • Provide timely updates to users and stakeholders regarding ticket progress • Support users in resolving application-related issues 2. Application Troubleshooting & Analysis • Investigate incidents using available support tools, logs, reports, and system information • Gather relevant information to identify the cause of issues • Apply logical problem-solving techniques to diagnose faults • Work with senior analysts and development teams to resolve complex incidents • Document investigation findings and resolution activities • Contribute to root cause analysis activities for recurring issues 3. Operational & Batch Support • Monitor application processing and operational activities • Support daily and end-of-day operational processes • Identify and report failures or processing issues • Assist in investigating batch processing exceptions and failures • Support rotational out-of-hours or on-call activities where required 4. Monitoring & Service Health • Monitor application alerts and operational dashboards • Respond to operational issues in accordance with support procedures • Identify recurring issues and trends • Escalate potential service risks in a timely manner • Support continuous improvement initiatives to improve service stability 5. Customer & Stakeholder Support • Provide professional and respon