Senior International Payroll Analyst

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About the role

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior International Payroll Analyst. About the job The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Payroll Analyst, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while assisting the EMEA regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization. Sr Payroll Analyst, International Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations. Responsibilities In this role, you’ll: • Oversee the payroll processing and management of assigned payrolls • Manage ad hoc projects related to payroll and benefits for our international entities • After necessary training, support the international payroll processing for multiple countries • Receive the local international payroll news related to potential housing allowance, income tax withholding calculations, miscellaneous payroll inquiries • Effectively collaborate with the payroll vendor to ensure that all pay impacting transactions are collected, processed and reported timely and accurately • Assist the Accounting Team with payroll journal and accrual preparations and the reconciliations of payroll general ledger balances • Maintain relationships with key stakeholders and provide support and input when required • Act as a point of contact for all payroll related queries from Employees in Colombia, Brazil and other assigned payrolls • Identify and improve payroll processes • Deliver excellent Employee experience in relation to payroll onboarding, ad-hoc queries and annual tax reporting process • Adhere to all legal and internal deadlines • Understand employment tax requirements relating to compensation and benefits, including equity • Oversee the tax reviewer/payroll auditor requests and payroll inquiries. • Solve parafiscales and social benefits inquires from local jurisdictions • Oversee the annual income tax filing process where applicable. • Help improve payroll-related documentation and procedures Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • 6+ years of experience managing payroll processing internationally with working experience in accounting

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