Sr. Analyst, Learning & Development, Learning Infrastructure

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About the role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Sr. Analyst, Learning & Development, Learning Infrastructure At Mastercard, our Learning & Development (L&D) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences. We are seeking a Senior Analyst, Learning Infrastructure to serve as a hands-on, enablement resource that keeps L&D running. Where the Manager, Learning Infrastructure partners with POI and P&C Technology on strategy, this role makes it real day to day — administering our enterprise learning platforms, building the guidance that helps practitioners use them well, and acting as the first line of support when something breaks mid-delivery. This is a role for someone who genuinely enjoys making other people more capable. You will spend as much time helping colleagues become self-sufficient as you will in the admin console — and you should find both equally satisfying. Role Platform Administration • Partner with vendors and internal teams to execute tasks related to day-to-day maintenance and administration of Mastercard's L&D ecosystem, including audience configuration, permissions, and system settings • Support the Manager of L&D Infrastructure and internal teams in testing, validating, and rolling out new platform capabilities, configurations, and integrations Tool Enablement & Documentation • Build and maintain lightweight, genuinely usable enablement assets — step-by-step guides, FAQs, decision trees, quick-reference materials, and short how-to videos — that reduce friction and answer questions before they are asked • Deliver structured onboarding and refresher sessions for new tools and new capabilities • Keep the enablement library current as platforms evolve Escalation & Troubleshooting Support • Serve as first-line escalation for L&D team on program/initiative configuration and data issues arising during delivery and evaluation • Diagnose root causes and resolve issues directly where possible; escalate cleanly to the Manager of L&D Infrastructure and partners in HR technology • Run and maintain a clear intake and triage process so requests, access needs, and edge cases are handled predictably and nothing sits unowned • Identify recurring issues and suggest permanent fixes — a configuration change, a documented workaround, or an enablement asset — rather than resolving the same ticket repeatedly • Flag platform constraints early to L&D team so initiatives are designed around these constrains, not discovered at deployment Reporting Enablement • Enable the wider L&D team and non-L&D stakeholders to navigate and interpret available reporting independently, including training, documentation, and hands-on walkthroughs • Highlight frequent requests that fall outside the self-serve layer, so People Analytics and HR technology teams can evaluate and prioritize for longer term improvement. All About You • 3+ years of experience in L&D, learning operations, or people technology, with direct hands-on ownership of learning platform administration • Demonstrated experience in the day-to-day management of an enterprise-grade LMS — Workday Learning, Cornerstone, Docebo, or comparable •

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