Jobs / Mexico / Mastercard International Incorporated
Director, People Business Partner
Mastercard International Incorporated · 🌍 Mexico City, Mexico
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Sponsor Radar — Mastercard International Incorporated
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, People Business Partner Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, People Business Partner The People & Capability team is seeking a Director, People Business Partner to support Mastercard's North Latin America & Caribbean (North LAC) markets and Regional Business Units portfolios across Latin America & the Caribbean (LAC). This role requires a highly strategic and commercially minded People Business Partner who can effectively challenge, influence, and advise senior leaders on organizational effectiveness, leadership capability, workforce strategy, and talent decisions. The successful candidate will combine strong business acumen with data-driven insights and executive presence to help leaders navigate growth, organizational change, and evolving business priorities across a highly matrixed and multicultural environment. This role combines market-level partnership responsibilities with regional business unit support. Approximately 50% of the role will focus on partnering with people leaders across Mexico and North LAC to drive talent outcomes, organizational effectiveness, workforce planning, leadership capability, and employee experience. The remaining 50% will focus on supporting regional business unit portfolios across LAC in partnership with the Vice President, Regional People Business Partner. As a trusted advisor to leaders, this role will help translate business priorities into people strategies that drive business performance, organizational growth, and talent outcomes. The successful candidate will operate in a highly collaborative, global matrixed environment and work closely with People Business Partners, Centers of Excellence, People Services, and business leaders across the region to deliver impactful people solutions. The scope of support may evolve based on business priorities and organizational needs. The Role Partner with leaders to execute people strategies that support business objectives, organizational effectiveness, and team performance across North LAC and assigned Regional Business Unit portfolios. Provide coaching and guidance on leadership effectiveness, talent development, workforce planning, employee engagement, change management, and organizational design. Support leaders in building inclusive, high-performing teams aligned with The Mastercard Way. Deliver key People & Capability processes, including talent reviews, succession planning, performance management, leadership development sessions, workforce planning, and year-end compensation planning. Advise managers and employees on people and employee relations matters, ensuring fair, consistent, compliant, and employee-centric outcomes. Use workforce data, employee insights, and market intelligence to identify talent needs and