Jobs / United States / Humana INC
Associate Vice President, Conversational Channels
Humana INC · 🇺🇸 Remote Nationwide · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Humana INC paid sponsored hires in similar roles3 certified filings for “Associate Director, Technology Solutions” (Computer and Information Systems Managers) in KY: $154k–$179k, median $162k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community Associate Vice President, Conversational Channels Position Summary The Associate Vice President, Conversational Channels is a senior enterprise leader responsible for the experience across both sides of the member phone interaction—from intent identification, authentication, and routing to the tools, context, and workflows that enable advocates to resolve member needs. The portfolio includes IVR, queuing and routing, AI-enabled customer engagement, Intelligent Search, Virtual Assistant, co-browse, and Customer Care Advocate CRM. This leader owns the product strategy, roadmap, experience design, and delivery of these capabilities, shaping an integrated experience that reduces friction and improves member outcomes and advocate effectiveness. In partnership with contact center operations, technology, analytics, and Consumer Digital, this leader translates advocate feedback and operational priorities into sequenced investments that deliver measurable improvements in experience, service performance, efficiency, and business value. Key Responsibilities • Own the conversational channel and advocate experience portfolio, including IVR, queuing and routing, AI-enabled customer engagement, Intelligent Search, Virtual Assistant, co-browse, and Customer Care Advocate CRM capabilities • Lead an integrated conversational engagement ecosystem across business segments, connecting member and advocate channels and touchpoints • Deliver seamless, AI-enabled experiences across the end-to-end member and advocate journey • Partner with Consumer Digital product leaders to create interconnected experiences between conversational channels and digital self-service, enabling seamless transitions, preserving member intent and context, and reducing the need for members to repeat information when moving between channels • Define and execute the multi-year strategy for the contact center advocate experience, translating advocate needs and operational insights into an integrated product roadmap that reduces friction, improves decision support, and enables more effective member interactions • Own product roadmaps and backlog prioritization, sequencing investments against the priority outcomes established with Client Services and making trade-off decisions when experience needs, platform constraints, and delivery capacity conflict • Establish and track outcomes for member experience, advocate productivity, authentication, misroutes, service quality, and enterprise transformation goals • Develop and execute multi-year product strategies aligned with Insurance and CenterWell segment business objectives • Lead the UX and interaction design of advocate capabilities across conversational channels, the advocate desktop, and digital capabilities invoked during advocate-assisted interactions, translating advocate feedback into intuitive, integrated experiences • Direct technical architecture, integration, release sequencing, and delivery quality across the advocate experience portfolio while partnering with Client Services on target workflows, service standards, training, and adoption • Establish and maintain product roadmaps that connect enterprise priorities to member and advocate experiences. • Evaluate market trends, member and advocate needs, competitive dynamics, and emerging technologies to inform strategic investments. • Lead a portfolio of products and platforms supporting IVR migration and modernization, conversational AI, Virtual Assistant, co-browse, Intelligent Search, and the advocate experience. • Apply deep knowledge of insurance and customer service to shape the responsible use of AI across advocate tools and member conversational channels • Ensure investments are prioritized based on business va