Jobs / United States / Cigna Health And Life Insurance Company
Customer Service Associate Representative - Accredo - Remote
Cigna Health And Life Insurance Company · 🇺🇸 7 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cigna Health And Life Insurance Company
The US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
Location: Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon. Summary: Are you passionate about assisting others and ready to thrive in a fast-paced, highly structured virtual environment? Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism and empathy. This is not a typical customer service role — our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference. Key Responsibilities • Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency. • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution. • Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks. • De-escalate concerns and provide empathetic solutions within standard operating procedures. • Maintain patient confidentiality and comply with healthcare regulations. • Meet monthly performance metrics and actively participate in ongoing training and feedback. Role Expectations • Attend a paid 8-week virtual training program (on camera) with required participation in live call-taking and assessments. • Maintain reliable internet and a distraction-free home workspace. • This is a highly structured role requiring the ability to remain focused and engaged while taking back-to-back calls for the duration of each shift. • The position involves handling sensitive health-related issues, not casual customer service requests. • Ideal candidates will understand the serious nature of the work and the importance of accuracy, empathy, and responsibility. • This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift. Qualifications • High School Diploma or equivalent required. • No experience required, but 1+ years of healthcare customer service experience preferred. • Ability to excel in a high-volume call center environment. • Flexibility with a changing environment of call types, processes, and procedures. • Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time. • Strong communication skills, both written and verbal. • Organized with excellent time-management abilities. • Customer-oriented with the capacity to adapt to various patient perspectives. • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. • Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST. • Reliable internet connectivity and a dedicated workspace free of distractions required. • Must attend 100% of training and work your schedule the first 90 days of employment. Join Our Team: Start a meaningful career with Accredo Specialty Pharmacy, part of Evernorth Health Services, where you’ll have the opportunity to impact lives every day. We offer robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to bring your skills and dedication to a mission-driven role, apply today. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps