Jobs / United States / Allstate Insurance Company
Licensed Customer Engagement Specialist (Bilingual)
Allstate Insurance Company · 🇺🇸 US - Remote · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 38 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 25 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Allstate Insurance Company
The US Department of Labor certified 38 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 25 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Allstate Insurance Company →
About the role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Help Customers Navigate Their Health Coverage with Confidence Are you passionate about helping people, building relationships, and making a difference in customers' lives? Join our team as a Licensed Customer Engagement Specialist, where you'll serve as a trusted guide for customers, agents, and prospective members seeking support with their Accident & Health insurance needs. In this role, you'll combine your customer service expertise, communication skills, and insurance knowledge to educate customers, answer questions, support enrollment and retention efforts, and connect individuals with solutions that fit their unique situations. If you're a motivated professional who enjoys helping others, thrives in a fast-paced environment, and values meaningful customer interactions, we'd love to hear from you. Why You'll Love This Role • Make a direct impact by helping customers understand and access important health insurance products and services. • Work from home in a supportive, team-oriented environment. • Expand your skills through continuous training, coaching, and cross-functional learning opportunities. • Be part of a collaborative team that values flexibility, customer advocacy, and professional growth. • Utilize your Accident & Health insurance license to make a meaningful difference in every customer interaction. What You'll Do As a Licensed Customer Engagement Specialist, you'll proactively engage customers through outbound outreach while delivering exceptional service and support. You'll help customers navigate their insurance options, answer questions, and ensure they have access to the resources they need. Key responsibilities include: • Conduct high-volume outbound outreach using approved dialing systems and customer lists. • Build rapport quickly and create positive customer experiences through professional, empathetic communication. • Educate customers about available programs, services, benefits, and next steps. • Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach. • Accurately document customer interactions and follow-up activities within company systems. • Address questions, identify customer needs, and escalate complex issues when appropriate. • Protect sensitive customer information and comply with all privacy, regulatory, and company requirements. • Support inbound customer calls and other service initiatives as business needs evolve. • Participate in training, coaching, and development activities to continuously strengthen your skills. • Collaborate with teammates and cross-functional partners to deliver a seamless customer experience. What We're Looking For Required Qualifications • Active Accident & Health Insurance License in your state of residence (required). • Bilingual Requirement: Fluency in Spanish and English (required) • Strong customer service background with a passion for helping others. • Excellent verbal and written communication skills. • Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally. • Comfortable working in a structured environment with established processes and scripts. • Strong attention to detail and ability to accurately document customer interactions. • Ability to work independently while remaining highly engaged with