Jobs / United States / Salesforce INC
Customer Success Manager, MuleSoft
Salesforce INC · 🇺🇸 4 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Salesforce INC paid sponsored hires in similar roles48 certified filings for “Customer Success Manager” (Information Technology Project Managers) in TX: $146k–$183k, median $161k. Most were filed at wage level III (52%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Salesforce INC
The US Department of Labor certified 1,544 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 498 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Salesforce INC →
About the role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Description You are customer-obsessed and serve as the strategic partner and point of accountability for the success of our most complex MuleSoft enterprise customers. You have a deep curiosity to learn customers' unique culture, business processes, and integration challenges in order to tailor the best possible customer success program for their needs. Unlike traditional software where value is unlocked at implementation, MuleSoft value is realized through continuous adoption, optimization of integration architectures, and expansion of API-led connectivity across the enterprise. You maintain a relentless focus on your customers' business goals, partnering to ensure a smooth transition from implementation to long-term value realization. You act as the voice of the customer internally, partnering cross-functionally with Product, Engineering, and Sales to drive high adoption, satisfaction, retention, and expansion. Your Impact • Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion. • Orchestrate the Relationship: Serve as the strategic partner for the customer, collaborating during the implementation phase to ensure seamless transition to adoption and long term value realization of integration and API initiatives. • Drive Adoption and Consumption: Proactively manage and maintain the roadmap for platform adoption. Drive optimization of API usage, integration patterns, and automation aligned to the customer's digital transformation goals to ensure they're getting full value from their investment. • Demonstrate ROI: Define, track, and demonstrate quantifiable business impact and ROI. Move the conversation from API calls to value (e.g., process automation gains, operational efficiency, faster time-to-market) to drive long-term value realization. • Executive Relationships: Represent Salesforce with expertise and credibility, partnering with and presenting to senior client executives (CIOs, CTOs, Enterprise Architects) and cross-functional stakeholders. • Identify New Use Cases: Proactively scout the customer's business to identify new integration opportunities and use cases that align with business objectives and drive additional platform adoption. • Remove Barriers and Manage Risk: Act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles before they impact customer success. Address technical hurdles, architecture questions, and business process friction that prevents scaling of integration capabilities across the enterprise. • Drive Expansion: Build the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns. Partner with the Sales team to secure renewals and drive expansion of the contract. • Voice of the Customer: Partner cross-functionally with Product, Engineering, and Services to represent customer feedb