Associate Manager Health Services - Work at Home in Miami-Dade County, FL

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Associate Manager Health Services - Work at Home in Miami-Dade County, FL Location: Work at Home with some travel in the Miami-Dade County, FL Area Position Summary The Associate Manager is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical and non-clinical interventions supporting our members. • Accountable for meeting the financial, operational and quality objectives of the unit • Oversees the implementation of healthcare management services for assigned functional area • Implements clinical and non-clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, state and federal standards and mandates as applicable) • Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking • Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care • May act as a liaison with other key business areas • May develop/assist in development and/review new training content. • May collaborate/deliver inter and intra-departmental training sessions • Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care • Develop, initiate, monitor, and communicate performance expectations • Ensures the team's understanding and use of information system capability and functionality • May have responsibility for their own caseload work • May act as a single point of contact for the member and the Care Management Team including: participation in care team meetings, implementation and oversight of member cultural requirements, and support implementation of new members • Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills • Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams • Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance • Consistently demonstrates the ability to serve as a model change agent and lead change efforts • Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed • Accountable for maintaining compliance with policies and procedures and implements them at the employee level Required Qualifications • Must reside in Miami-Dade County Florida • Must possess reliable transportation and be willing and able to travel up to 50% of the time. Mileage is reimbursed per our company expense reimbursement policy • 3+ years of managed care experience • 3-5 + years of experience in a physical or behavioral healthcare setting • Knowledge of the regulations, standa

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