Software Engineering Director

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About the role

THE POSITION Our roster has an opening with your name on it Much of what decides whether a fan stays with FanDuel happens either side of the bet: the sign-up that takes a minute, the deposit that clears first time on a Sunday afternoon, the withdrawal that lands when we said it would, and the protections that work quietly in the background for the people who need them. We are looking for a Software Engineering Director to lead the teams behind that experience across FanDuel’s Customer Product Engineering (CPE) domain. CPE builds the systems fans touch first and trust most: payments and money movement, account and onboarding, geolocation, responsible gaming and player integrity, and the promotions, rewards and loyalty, campaign orchestration, personalisation and marketing messaging that shape every fan’s day-to-day experience. When CPE works, nobody notices. When it does not, a fan cannot get in, get funded, get paid or get looked after, and quality elsewhere in the product does not make up for it. The mission: make it quick and predictable for every fan to join, fund an account, get paid and be protected, in every jurisdiction we operate in, on the busiest day of the sporting calendar. Making every moment more, for our customers. Your work always follows our principle Everything Begins with the Customer. That means designing for extreme, event-driven peak load, where traffic arrives in minutes, and for a heavily regulated environment in which auditability and evidence matter as much as availability. It also means depending on other people’s systems: payment providers, identity and KYC vendors, geolocation suppliers. You build so that their bad day does not become our customers’ bad day. This is a hands-on leadership role. You will lead managers and senior engineers across several teams, set technical direction alongside your Principal and Senior Staff Engineers, make the difficult calls that do not have obvious answers, and create the conditions in which good teams do the best work of their careers. You will work as closely with Product, Compliance, Risk, Finance and Customer Operations as you do with engineers, and you can explain a technical trade-off to an executive audience without diluting it. You are candid about what is not working and you know when to look for consensus and when the decision is yours, Challenge and Commit. You wear your FanDuel hat first and do not restrict yourself to organisational boundaries, We are One Team. You are a visible part of the domain leadership team and a role model to the wider engineering community, Humble and Hungry. THE GAME PLAN Everyone on our team has a part to play • Lead multiple engineering teams within CPE, setting a clear technical vision for each area and holding delivery to it. • Own the customer outcomes your teams are accountable for, measured where the fan feels them: registration and verification completion, time to first bet, deposit and withdrawal success rates, payout speed, geolocation pass rates, and the availability of whole journeys rather than the uptime of individual services. • Set the standard for availability and operational excellence in a domain where an outage stops the rest of the product working, including the KPIs, the instrumentation behind them, and the discipline to tell genuine degradation from noise. • Prepare for event-driven peak load so that the biggest days in the sporting calendar are rehearsed, with capacity, failover and degradation behaviour proven in advance. • Reduce the blast radius of third-party failure across payment providers, identity and KYC vendors and geolocation suppliers, using redundancy, graceful degradation and clear fallbacks so that a supplier’s outage does not become a customer’s. • Treat regulation as an engin

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