Working Student – Community & User Generated Content Operations

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About the role

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience. At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives. Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Working Student - Community & User Generated Content Operations who will be integral to driving high-level performance across Lovehoney Group. In this role, your focus will be su pporting the operational management and quality assurance of user-generated content across multiple e-commerce platforms and community channels. The role helps ensure a consistent, trustworthy, and high-quality customer feedback experience by coordinating review processes, monitoring platform performance, and supporting day-to-day content operations. What you will do • Support moderation and quality control of user-generated content (reviews, Q&A, community interactions). • Handle escalated review cases according to moderation guidelines. • Monitor review syndication and content quality across brand shops and partner platforms. • Ensure new product launches are correctly integrated into review systems. • Identify operational inconsistencies and escalate issues where needed. • Assist with monitoring community/forum activity. • Support operational aspects of user research and customer feedback initiatives. • Contribute ideas to improve operational efficiency and review quality processes. • Help optimize workflows and reporting structures. What you should bring • Currently enrolled at a German university in a related discipline with at least 12 months of enrollment remaining. • Strong attention to detail and a structured, reliable way of working. • Ability to independently manage recurring operational tasks with high accuracy. • Analytical and solution-oriented mindset with a hands-on approach. • Comfortable working with digital platforms and online tools. • Interest in e-commerce, online communities, and customer experience. • Confident handling of spreadsheets and data maintenance tasks (e.g. Excel, Google Sheets). • Strong written communication skills, with ability to work cross-functionally with different teams and stakeholders. • Proactive, collaborative team player with a high level of ownership. Nice to have • Initial experience in moderation, community management, e-commerce, or digital operations. • Familiarity with content platforms or review systems. • Interest in user research, customer insights, or user-generated content (UGC). What we can offer you • A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events. • Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun. • Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration. • Access to customized training opportunities to support your unique

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