Customer Success Partner (EMEA)
Creatoriq · 🌍 Paris
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About the role
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Customer Success Partner, Enterprise (Paris) As a Customer Success Partner at CreatorIQ, you will serve as a strategic advisor to a portfolio of high-level enterprise customers, helping them achieve meaningful business outcomes through their creator marketing programs. You’ll work closely with customers to understand their goals and align them with CreatorIQ’s platform capabilities, driving long-term adoption, value realization, and program success. You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business impact. You will own the health and retention of your portfolio and will be measured on outcomes including gross retention, platform adoption, customer health, and value realization. What you’ll do: • Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value. • Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders. • Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value. • Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate. • Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success. • Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities. • Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively. • Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers. Who you are and what you’ll need for this position: • Passionate about creator and influencer marketing, social media, and helping customers build successful programs. • 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment. • Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics.