Customer Success Expert (m/f/d) for the European AI Factory HammerHAI

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About the role

Description: Looking for an employer you can count on? Join us!   Customer Success Expert (m/f/d)  for the European AI Factory HammerHAI Your Role and Responsibilities: • Build and maintain strong relationships with key stakeholders and decision-makers, as well as new and existing clients, closely working with a team of support staff starting from onboarding to ensure customers achieve their desired outcomes using service offers of the European AI Factory (AIF) HammerHAI • Document the user journeys of the AIFs customers and utilise CRM tools to track customer interactions and pipeline progress • (Co-)organise and contribute to events (e.g. conferences, workshops, and hackathons) for existing customers and outreach events to win new customers from AIF's target customer groups • Introduce services and technologies available through HammerHAI to customers and potential clients • Conduct regular business reviews to assess customer health satisfaction, proactively identifying new opportunities to expand the interaction with customers and co-develop business development strategies • Collaborate with other roles in the AI Factory to convey customer needs and create targeted campaigns that enhance customer engagement and brand loyalty • Optimize the value customers derive from HammerHAI's service offers and to help customers optimising their service utilisation • Manage the full end-to-end user interaction and engagement cycle, from prospecting to closing, and supporting technical discussions with customers and presentations Your Qualifications: Required/Minimum Qualifications • Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above   Other Requirements • Ambition to further shape the AIF’s structures as part of a highly motivated team • Knowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelines • Excellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customers • Willingness to keep up with current developments and to learn about development of new technologies in the field of AI • Ability to develop and execute strategic account plans to maximize customer lifetime value • Ability to quickly learn and effectively communicate the value of HammerHAI service solutions   Additional or Preferred Qualifications • Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationships • Proven experience in business development, B2B sales, and account management • Expertise in marketing strategies related to customer engagement and retention • Knowledge of technology sales, including technical sales processes and solutions • Analytical skills to interpret data for strategic decision-making • Experience in warm calling techniques to generate new leads and nurture existing accounts • Experience contributing to customer onboarding processes • Executing and contributing to process playbooks • Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals • Proficiency in analyzing customer data and providing data-driven recommendations Conditions: Working time full time (40 hrs) / part-time possible flexible working model with electronic time recording Co

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