Jobs / United States / 3M Company
Customer Issue Resolution Analyst (Korean Speaker)
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: The position of Customer Issue Resolution (CIR) Analyst will be located at 3M Global Service Center, Philippines. End-to-End CIR activities including Credit and Collections process and Complaints Management Complaint Management • Receive and log customer complaints through designated channels. • Analyze complaint details to determine root cause and required actions. • Coordinate with cross‑functional teams (e.g., quality, operations, customer service) to investigate and resolve issues. • Communicate resolutions and status updates to customers professionally. • Ensure all complaint records are complete, accurate, and handled according to company procedures. • Identify trends or recurring issues and escalate when needed. • Support continuous improvement initiatives related to customer experience and product/service quality. • Prepare summary reports for internal stakeholders. Credit and Collections • Monitor customer accounts to identify overdue balances and initiate collection activities. • Communicate with customers to resolve billing issues and negotiate payment arrangements. • Coordinate with sales, finance, and customer service teams to address disputes or account discrepancies. • Maintain accurate records of credit evaluations, collection efforts, and account status updates. • Prepare aging reports and support month‑end accounts receivable processes. • Recommend accounts for escalation, holds, or external collection actions when necessary. • Support continuous improvement of credit and collection procedures. • This person will have a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner. The successful individual will need to be capable of handling ambiguity, while addressing multiple concurrent projects and timelines. This is a customer-facing position, interacting directly with External Customers, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results. • This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations of specific 3M customers. • Interprets policies and regulations, investigates problems, communicates with other departments, and provides research and resolve issues, identify and implement service solutions. • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards. • May provide training to new employees and other members of work groups, including CIR, and related processes and topics. Participates in department process improvement teams. • An individual employed in this position is expected to broaden their knowledge in CIR Credit & Collections and strengthen skills in analysis, reporting, negotiating, and presenting. • Strong interpersonal skills in working with diverse levels of business partners, team members and leadership are required to deliver on Customer Service Operations objectives. • Drives a high level of service to deliver tasks according to agreed Service Level Agreements. • Complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values an